Summary
Overview
Work History
Education
Skills
Timeline
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Heather Mason

Gulf Breeze,FL

Summary

Proactive MRI Applications Specialist with over 10 years of experience in operating and supporting MROpen and MRJ systems, delivering high-quality customer support and troubleshooting. Expertise in on-site training, sales support, and maintaining high standards in MRI safety and patient care, ensuring seamless operations and customer satisfaction. Previously served as the Lead MRI Technologist at Sacred Heart Health Systems in Miramar Beach Florida for 10 years on a high field MRI system. Received an award for Outstanding Patient Care during employment. Maintained ACR accreditation and was the department contact for regular Joint Commission inspections for the MRI Department. Served as the Radiation Safety Officer for the Radiology Department for 9 years in addition to performing duties as assigned as Lead Peer interviewer and Mission Council officer.

Overview

10
10
years of professional experience

Work History

MRI Applications Specialist

ASG Superconductors
08.2015 - 12.2021
  • Remotely delivered high-quality customer support across North America using MROpen and MRJ mid and low-field MRI systems respectively, by providing prompt troubleshooting with various software and hardware issues in real time and after hours when necessary.
  • Supported and assisted with sales, providing images for review with potential customers and fielded most system questions from my unique perspective from experiences using MROpen.
  • Supported ASG at trade shows, notably RSNA throughout employment.
  • Maintained current training with and supported software and hardware upgrades, troubleshooting various issues, and assisted in resolving those issues during onsite and remote sessions.
  • Provided onsite training and support for new systems during and after installation to ensure optimum performance, technologist training and management and radiologist satisfaction with overall system performance.
  • Supported and maintained high quality relationships with customers through fast response times with little to no wait times and often first level resolution of system issues.
  • Performed other duties as assigned to support our customers, sales, marketing and any other support necessary for ASG operations.

Lead MRI Technologist

Innovative Open MRI of Pensacola
02.2012 - 07.2015
  • Obtained and maintained ACR accreditation for Innovative Open MRI throughout employment.
  • Implemented and maintained strict MRI safety protocol and administered all employee education annually as required by ACR.
  • Worked with patients to obtain near zero refusal rate for scans, optimizing unique system capabilities to complete scans on many patients who had never successfully completed MRI exams previously.
  • Worked with radiologists and chiropractors to optimize protocols within system parameters for various diagnostic needs, always holding image quality and exam/patient outcome to highest standards.
  • Performed marketing support at many outreach events sponsored by the site, including Q&A with doctors, lawyers and chiropractors regarding the system limitations and benefits to optimize referrals.
  • Performed duties as assigned to support new PACS system and integrate new processes into daily operations in addition to providing support for reading radiologists. Rectified and released reports and appropriately communicated any issues that needed attention of reading radiologist. Performed education site wide for all employees working with PACS system and supported any ongoing needs during its operation.
  • Performed many other duties as assigned to ensure optimal operations of both scanner, site and patient workflow.

Education

Bachelor of Science - Radiologic Technology

Gulf Coast State College
Panama City, FL
03-2002

Bachelor of Science - Health Education

Florida State University
Tallahassee, FL
08.1994

Skills

    Outstanding patient care and customer support skills

    Outstanding interpersonal skills

    Outstanding troubleshooting skills

    Extensive capability in working under pressure

    Extensive experience in international collaboration related to all functionality of the MROpen

    Expert in operating and supporting the MRO and MRJ systems

    Unique experience outlined by combined 10 years experience on the MROpen as a technologist and Applications Specialist with experience in service, marketing and sales

Timeline

MRI Applications Specialist

ASG Superconductors
08.2015 - 12.2021

Lead MRI Technologist

Innovative Open MRI of Pensacola
02.2012 - 07.2015

Bachelor of Science - Radiologic Technology

Gulf Coast State College

Bachelor of Science - Health Education

Florida State University

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Heather Mason