Heather Massey
Thayer,MO
Summary
Dynamic Sales Associate with proven expertise in customer engagement and cash register operation, skills honed at Walmart and Verizon Wireless.
Excellence in streamlining checkout processes and enhancing customer satisfaction.
Skilled in teamwork, multi-tasking, and adapted at fostering repeat business through exceptional service.
Achievements include training new staff, optimizing inventory management, and showcasing a blend of hard and soft skills.
Overview
18
18
years of professional experience
Work History
Sales Associate
Walmart
Thayer, MO
11.2007 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Manage returns, exchanges and refunds in accordance with store policy.
- Help customers locate products and checked store system for merchandise at other sites.
- Prepare merchandise for sales floor by pricing and tagging.
- Stock merchandise, label items, and arrange according to size, type, and color.
- Manage efficient cash register operations.
- Rotate stock, and restock shelves to maintain product availability and store appearance.
- Assist in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Streamline checkout process, significantly reducing wait times and improving customer satisfaction.
Sales Associate
Verizon Wireless
Little Rock, AR
05.2007 - 08.2007
- Engage customers, and promote merchandise and service plans.
Education
No Degree - Child Development
Missouri State University
West PlainsHigh School Diploma -
Mammoth Spring High School
Mammoth Spring, AR05-2005
Skills
- Customer service
- Teamwork and collaboration
- Multi-tasking strength
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Meeting deadlines
- Customer engagement
Timeline
Sales Associate
Walmart
11.2007 - Current
Sales Associate
Verizon Wireless
05.2007 - 08.2007
No Degree - Child Development
Missouri State University
High School Diploma -
Mammoth Spring High School
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