Heather Mathews
Friendswood,TX
Summary
Astute Medical Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence, managing files and insurance payable and receivable for 15 years.
Overview
12
12
years of professional experience
Work History
Front Desk Associate
EyeSouth Partners - Coastal Eye Associates
Webster, TX
09.2020 - Current
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Entered orders into EMR system efficiently and without errors.
Front Desk / Techinician
Premier Vision Care - Chan Quach, O.D.
Houston, TX
04.2010 - 08.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed and filed financial documentation for accounting purposes.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use.
Education
Certificate of Technology - Medical Coding & Billing
San Jacinto College District
Pasadena, TX12.2023
Associate of Science -
San Jacinto College District
Pasadena, TX05.2012
Skills
- Medical Report Preparation
- Insurance Claims
- Medical Billing and Coding
- Account Posting
- Client Inquiries
- Financial Compliance
- Speaking Clearly
- Claim Verifications
Timeline
Front Desk Associate
EyeSouth Partners - Coastal Eye Associates
09.2020 - Current
Front Desk / Techinician
Premier Vision Care - Chan Quach, O.D.
04.2010 - 08.2020
Certificate of Technology - Medical Coding & Billing
San Jacinto College District
Associate of Science -
San Jacinto College District
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