Heather Matthews
Euclid
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Lead Dental Assistant
Northeast Ohio Neighborhood Health Services Inc.
Cleveland
08.2008 - Current
- Performed administrative tasks such as scheduling appointments and managing patient records.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.
- Monitored patient progress throughout their visit to ensure a positive outcome from treatments provided.
- Maintained accurate documentation of patient visits, treatments rendered, and payments received.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Assisted in the training of new dental assistants by providing guidance on protocols and processes.
- Coordinated office activities by communicating with other departments and staff members.
- Adhered to all applicable laws related to HIPAA compliance for protecting patient confidentiality.
- Kept track of treatment information in patient records.
- Took medical and dental history and recorded vital signs of patients.
- Managed incoming calls from patients regarding appointments or inquiries about services offered.
- Provided chairside assistance to dentists during dental procedures.
Education
Certificate of Technical Studies - Medical Billing And Coding
Cuyahoga Community College
Cleveland, OH10-2023
Certificate of Technical Studies - Dental Assisting/Radiology
Cuyahoga Community College
Cleveland, OH05-2008
Skills
- Customer service
- Office coordination
- Employee training
- Effective communication
- Time management
- Detail orientation
- Problem solving
- Supervision and leadership
- Critical thinking
- Data entry
- Organization and time management
- Cultural awareness
- Networking
- Decision-making
- Organizational skills
- Verbal communication
- Dependable and responsible
- Multitasking Abilities
Timeline
Lead Dental Assistant
Northeast Ohio Neighborhood Health Services Inc.
08.2008 - Current
Certificate of Technical Studies - Medical Billing And Coding
Cuyahoga Community College
Certificate of Technical Studies - Dental Assisting/Radiology
Cuyahoga Community College
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