Heather McGowan

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies. Scribe for physician while in exam room with patient
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including organizing and scanning documents.
• Assisted physicians with minor surgeries, including preparing sterile tray and sterilizing instruments.
• Assisted with suture removals, wound care
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Enhanced clinic efficiency by assisting physicians with routine procedures ( skin biopsies and diagnostic tests ( labs, cultures)
• Assisted with Cosmetic procedures, Botox injections ( making sure to log after use). Fillers, Set up for Microneedling and laser procedures
• Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
• Assist with training new Medical Assistants, making sure they are aware of protocols for procedures and how to use EMA ( our charting system)
• Maintained inventory of medical supplies, ensuring availability for all procedures and treatments. As well keeping track of all Ilumya patients ( buy and bill)
• Assist in doing Prior Authorizations for medications such Biologics
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Contributed to clean and safe clinic environment by adhering to sanitation protocols.
• Prepared lab specimens for diagnostic evaluation.
• Performed in office end of the month inventory
• Updated inventory, expiration andlogs to maintain current tracking documentation.
• Updated Tasks within EMA, keep track of the path and melanoma logs, send pathology orders per provider at end of the day for lab
• Assisted scheduling patients if needed within Athena, as well as rescheduling

• Making sure all instruments were cleaned, packaged with date and initials, and run thru autoclave

• Making sure all daily, weekly and monthly office tasks are completed. Performed making sure the Safety Data Sheets (SDS) book and OSHA Manual are kept up to date.

• Performs proper dosing and mixing of the following preparations:
• Buffered Lidocaine, Kenalog, Botox- Cosmetic & Hyperhidrosis
• Make sure to Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.

• Performed and assist with PDT treatments