Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Heather McLaughlin

Hot Springs,AR

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Oaklawn Jockey Club
Hot Springs, Arkansas
12.2020 - Current
  • Aided in the development of training programs for new servers, contributing to improved performance and customer satisfaction.
  • Facilitated clear communication between customers' dietary needs and kitchen staff.
  • Remained well-informed regarding daily specials, new menu items, and promotions.
  • Increased profits through proactive customer engagement, including answering questions and recommending specials.
  • Maintained an extensive understanding of current menu offerings, garnishments, ingredients used in dishes as well as their respective cooking techniques.
  • Achieved high levels of customer satisfaction by delivering exemplary service.
  • Facilitated smooth operational processes in collaboration with therestaurant team.

Bartender

501 Prime
Hot Springs, AR
09.2018 - 06.2020
  • Accurately and efficiently processed payments using POS system.
  • Ensured compliance with regulations by checking ID cards for proof of legal drinking age before serving alcohol.
  • Provided excellent customer service to all customers encountered.
  • Delivered customized beverage suggestions in line with customer preferences.
  • Maintained vigilance in regulating guests' alcohol intake to ensure a safe and responsible environment.
  • Ensured the high-quality preparation of beverages by adhering to standardized recipes.

Education

Bachelor of Arts - Liberal Arts And Sciences

University of Arkansas At Little Rock
Little Rock, AR
12-2012

Skills

  • Forbes trained
  • Suggestive Selling
  • Guest Relations Management
  • Menu knowledge
  • Wine Pairings
  • Dining customer service
  • High-volume dining
  • Effective customer upselling
  • Liquor, wine, and food service

Certification

ServSafe Certification

Accomplishments

  • March 2022 promoted to Forbes trainer for the OAK Room

References

References available upon request.

Timeline

Server

Oaklawn Jockey Club
12.2020 - Current

Bartender

501 Prime
09.2018 - 06.2020

Bachelor of Arts - Liberal Arts And Sciences

University of Arkansas At Little Rock

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Heather McLaughlin