Heather Hammett
Mustang
Summary
Dynamic hospitality professional with extensive experience delivering exceptional service in fast-paced dining environments. Recognized for a strong commitment to teamwork and consistently achieving high levels of customer satisfaction. Versatile and dependable, adept at adapting to evolving needs while ensuring seamless operations through outstanding communication and effective problem-solving skills. Passionate about creating memorable guest experiences and contributing to a positive team atmosphere.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
JTJ Management-Deluca's Little Rock/Cypress Social
Little Rock, AR
09.2024 - 02.2026
- Cultivated positive relationships with guests by delivering high-quality service, resulting in increased satisfaction and repeat business.
- Executed precise management of food and beverage orders, prioritizing speed and accuracy to optimize customer satisfaction during peak hours.
- Coordinated with kitchen team to refine service processes, effectively minimizing wait times for patrons.
- Coordinated service for multiple tables at once, delivering consistent quality and attention to guest needs.
- Executed order placement, billing management, and complimentary item coordination through POS system to streamline service operations.
- Managed service delivery during busy times, prioritizing detail-oriented interactions and fostering positive relationships with guests.
Server
Oaklawn Jockey Club
Hot Springs, Arkansas
12.2020 - 08.2024
- Aided in the development of training programs for new servers, contributing to improved performance and customer satisfaction.
- Facilitated clear communication between customers' dietary needs and kitchen staff.
- Remained well-informed regarding daily specials, new menu items, and promotions.
- Increased profits through proactive customer engagement, including answering questions and recommending specials.
- Maintained an extensive understanding of current menu offerings, garnishments, ingredients used in dishes as well as their respective cooking techniques.
- Achieved high levels of customer satisfaction by delivering exemplary service.
- Facilitated smooth operational processes in collaboration with therestaurant team.
Bartender
501 Prime
Hot Springs, AR
09.2018 - 06.2020
- Accurately and efficiently processed payments using POS system.
- Ensured compliance with regulations by checking ID cards for proof of legal drinking age before serving alcohol.
- Provided excellent customer service to all customers encountered.
- Delivered customized beverage suggestions in line with customer preferences.
- Maintained vigilance in regulating guests' alcohol intake to ensure a safe and responsible environment.
- Ensured the high-quality preparation of beverages by adhering to standardized recipes.
Education
Bachelor of Arts - Liberal Arts And Sciences
University of Arkansas At Little Rock
Little Rock, AR12-2012
Skills
- Forbes trained
- Suggestive Selling
- Guest Relations Management
- Menu knowledge
- Wine Pairings
- Dining customer service
- High-volume dining
- Effective customer upselling
- Liquor, wine, and food service
Accomplishments
- March 2022 promoted to Forbes trainer for the OAK Room
Certification
Oklahoma Food Handler's Certificate
Timeline
Server
JTJ Management-Deluca's Little Rock/Cypress Social
09.2024 - 02.2026
Server
Oaklawn Jockey Club
12.2020 - 08.2024
Bartender
501 Prime
09.2018 - 06.2020
Bachelor of Arts - Liberal Arts And Sciences
University of Arkansas At Little Rock
References
References available upon request.