Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kelsey Bills

South Lake Tahoe,CA

Summary

Since starting my career in the heart Napa Valley, I have gained a passion for food and wine with an emphasis in fine dining. I have developed outstanding sales techniques, and have excellent food and wine knowledge. Being a team player, I work well with others and have had lasting friendships with my coworkers. I am an organized worker with the ability to work in a fast pace environment. I look forward to finding a position that will be challenging and further expand my knowledge in the hospitality industry.

Overview

13
13
years of professional experience

Work History

Server

Edgewood Golf Course
South Lake Tahoe, CA
06.2020 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Assisted in training new servers.

Server

Press Restaraunt
Saint Helena, CA
01.2017 - 03.2020
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Learned an extensive wine list and followed correct steps of service
  • Provided exceptional service to high volume of daily customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Server

Archetype
Saint Helena, CA
01.2014 - 07.2017
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Food Expeditor

Solage Resorts
Calistoga, CA
06.2012 - 07.2014
  • Ensured that all plates were properly garnished before being served to customers.
  • Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
  • Received orders from wait staff via POS system and relayed them back to kitchen staff.
  • Managed multiple orders simultaneously while adhering to strict timelines for delivery.

Education

High School Diploma -

Saint Helena High School
Saint Helena, CA
06-2011

Skills

  • Extensive Menu Knowledge
  • Positive and Professional
  • Forbes Trained
  • Exceptional Customer Service
  • Expertise in Wine Pairing
  • High volume dining

References

  • Cari Schmitt, Former Director of Operations at Edgewood Resorts (530) 307-3160
  • Hailey Wells, Former Restaurant Manager at Edgewood Resorts (775) 434-3593
  • Skyler Chauss, Executive Chef (530) 739-8039

Timeline

Server

Edgewood Golf Course
06.2020 - Current

Server

Press Restaraunt
01.2017 - 03.2020

Server

Archetype
01.2014 - 07.2017

Food Expeditor

Solage Resorts
06.2012 - 07.2014

High School Diploma -

Saint Helena High School

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Kelsey Bills