Laurel Shaw
Dennis,MA
Summary
Dynamic and customer-focused professional with extensive experience in the hospitality industry, including at Scargo Cafe. Proven ability to deliver exceptional service, manage orders efficiently, and maintain food safety compliance. Skilled in bartending and fostering guest relationships, especially with regular guests and locals, ensuring a welcoming atmosphere that encourages repeat visits.
Overview
6
6
years of professional experience
Work History
Server
Scargo Cafe
2024.06 - Current
- Provided exceptional customer service, ensuring guest satisfaction and addressing concerns promptly.
- Assisted in managing dining area, maintaining cleanliness and organization for an inviting atmosphere.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Learned menu items thoroughly, providing knowledgeable recommendations to enhance guest dining experience.
- Processed customer orders efficiently using point-of-sale (POS) systems for accurate billing.
Esthetician
Self Employed
2020.01 - 2025.09
- Delivered personalized skincare consultations to enhance client satisfaction and address individual needs.
- Performed advanced facials, chemical peels, and waxing services with precision and care.
- Educated clients on skincare routines and product recommendations to promote long-term skin health.
- Maintained a sterile and organized workspace to ensure compliance with safety and sanitation standards.
Server/Bartender
Ristorante San Marco
2023.09 - 2024.06
- Delivered excellent customer service in fast-paced environment
- Managed orders efficiently, ensuring accuracy and timeliness of cocktails and entrees
- Assisted in training new staff on bar procedures and menu items
- Maintained cleanliness and organization of bar area and service stations
Server
Venetian Golf Club
2022.09 - 2023.09
- Adapted to changing priorities during peak hours, demonstrating flexibility in fast-paced environment.
- Trained in safety protocols and hygiene standards to maintain workplace compliance and guest safety.
- Engaged with guests to develop rapport, fostering a welcoming environment and encouraging repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Esthetician License - Esthetics
Spa Technical Institute
Plymouth, MA09.2021
Skills
Customer service
Bartending
Serving
Order processing
Point-of-sale systems
Food safety compliance
Forbes trained
Serve safe certified
Timeline
Server
Scargo Cafe
2024.06 - Current
Server/Bartender
Ristorante San Marco
2023.09 - 2024.06
Server
Venetian Golf Club
2022.09 - 2023.09
Esthetician
Self Employed
2020.01 - 2025.09
Esthetician License - Esthetics
Spa Technical Institute