Summary
Overview
Work History
Education
Skills
Timeline
Server
Laurel Shaw

Laurel Shaw

Dennis,MA

Summary

Dynamic and customer-focused professional with extensive experience in the hospitality industry, including at Scargo Cafe. Proven ability to deliver exceptional service, manage orders efficiently, and maintain food safety compliance. Skilled in bartending and fostering guest relationships, especially with regular guests and locals, ensuring a welcoming atmosphere that encourages repeat visits.

Overview

6
6
years of professional experience

Work History

Server

Scargo Cafe
Dennis, MA
06.2024 - Current
  • Provided exceptional customer service, ensuring guest satisfaction and addressing concerns promptly.
  • Assisted in managing dining area, maintaining cleanliness and organization for an inviting atmosphere.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
  • Learned menu items thoroughly, providing knowledgeable recommendations to enhance guest dining experience.
  • Processed customer orders efficiently using point-of-sale (POS) systems for accurate billing.

Esthetician

Self Employed
Cape Cod
01.2020 - 09.2025
  • Delivered personalized skincare consultations to enhance client satisfaction and address individual needs.
  • Performed advanced facials, chemical peels, and waxing services with precision and care.
  • Educated clients on skincare routines and product recommendations to promote long-term skin health.
  • Maintained a sterile and organized workspace to ensure compliance with safety and sanitation standards.

Server/Bartender

Ristorante San Marco
Venice, FL
09.2023 - 06.2024
  • Delivered excellent customer service in fast-paced environment
  • Managed orders efficiently, ensuring accuracy and timeliness of cocktails and entrees
  • Assisted in training new staff on bar procedures and menu items
  • Maintained cleanliness and organization of bar area and service stations

Server

Venetian Golf Club
Venice, FL
09.2022 - 09.2023
  • Adapted to changing priorities during peak hours, demonstrating flexibility in fast-paced environment.
  • Trained in safety protocols and hygiene standards to maintain workplace compliance and guest safety.
  • Engaged with guests to develop rapport, fostering a welcoming environment and encouraging repeat visits.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Esthetician License - Esthetics

Spa Technical Institute
Plymouth, MA
09.2021

Skills

Customer service

Bartending

Serving

Order processing

Point-of-sale systems

Food safety compliance

Forbes trained

Serve safe certified

Timeline

Server

Scargo Cafe
06.2024 - Current

Server/Bartender

Ristorante San Marco
09.2023 - 06.2024

Server

Venetian Golf Club
09.2022 - 09.2023

Esthetician

Self Employed
01.2020 - 09.2025

Esthetician License - Esthetics

Spa Technical Institute