Heather McNamee
345 S Park Blvd. Brookfield
Summary
Director of Facilities Services with 20+ years leading enterprise-level space planning, move management, and construction across 5.5M sq ft portfolios. Currently manage 10 direct reports and a $17M budget, overseeing global hoteling systems and portfolio optimization for hybrid workplace strategies. Proven track record delivering capital projects on time and under budget while maintaining operational excellence across 160 locations.
Overview
29
29
years of professional experience
Work History
Director of Facilities Services
FIS
12.2021 - Current
- 10 direct reports; department budget of $17,000,000
- Designed and deployed a global hoteling reservation tool to support the hybrid workforce transition across 62 locations
- Oversee reductions in our real estate portfolio as we seek to reduce the need for office space due to a hybrid work environment.
- Lead our MKE building Committee in developing and organizing monthly social events to encourage in-office attendance.
Facilities Manager Senior
FIS (formerly Metavante Corporation)
11.2009 - 12.2021
- Managed facilities planning for 5.5M sq ft across 160 offices, ensuring compliance with corporate standards and occupancy optimization
- Directed Facilities Call Center and Main Lobby Concierge operations
- Manage project timelines and assignments; on-site/remote furniture inventory estimated at 52,000 sq ft., and CAFM data via the ARCHIBUS software.
- Partnered with the Vice President of Real Estate on all interior design and space allocation aspects of corporate office leasing.
Facilities Planning Manager
Metavante
09.2007 - 11.2009
- Managed $10M capital budget, delivering all projects at or below cost while maintaining quality standards
- Developed and implemented master space plans for five Metro Milwaukee locations, aligning footprint with business growth projections
- Collaborated with Uihlein Wilson Architects on the interior renovation of the 300 Club at Miller Park into a high-end entertaining venue with a focus on corporate branding into the Metavante Club
Facilities Planner
Metavante
11.2004 - 09.2007
- Adherence to corporate image by maintaining existing furniture and finish standards while exploring contemporary and cost-effective alternatives
Space & Facilities Coordinator
Blue Cross Blue Shield of Wisconsin
09.2000 - 11.2004
- Coordinated all vendor relationships; reorganized and maintained the department resource library
- Managed phased relocation of 200 staff across 12 stages, maintaining business continuity with zero downtime
- Developed and maintained all master drawings using AutoCAD R2000i and Design Express
- Designed the corporate workspace to maximize utility with sensitivity to lighting, artwork, and interior horticultural design
Senior Facilities Designer
Manpower International
08.1999 - 05.2000
- Assumed primary responsibility for all senior executive-level design issues
- Trained and provided mentoring to design department colleagues in company standards and procedures
Facilities Designer
Manpower International
04.1997 - 08.1999
- Interviewed stakeholders across 43 departments to develop a company-wide master space plan, aligning workspace design with operational needs
- Supervised construction of 130K sq ft renovation, delivering the project on schedule and within budget
Education
Bachelor of Arts - Interior Design
Mount Mary College
Milwaukee, WITimeline
Director of Facilities Services
FIS
12.2021 - Current
Facilities Manager Senior
FIS (formerly Metavante Corporation)
11.2009 - 12.2021
Facilities Planning Manager
Metavante
09.2007 - 11.2009
Facilities Planner
Metavante
11.2004 - 09.2007
Space & Facilities Coordinator
Blue Cross Blue Shield of Wisconsin
09.2000 - 11.2004
Senior Facilities Designer
Manpower International
08.1999 - 05.2000
Facilities Designer
Manpower International
04.1997 - 08.1999
Bachelor of Arts - Interior Design
Mount Mary College