Heather Mcpherson
54449, Marshfield, WI,Wisconsin
Summary
Professional scheduling specialist with strong track record in optimizing workflows and enhancing productivity. Proven ability to coordinate schedules, manage multiple priorities, and adapt to changing needs seamlessly. Valued team player focused on collaboration and achieving results, ensuring reliability and efficiency in every task. Skilled in time management, communication, and problem-solving.
Overview
30
30
years of professional experience
Work History
Scheduling Specialist/Assistant Manager - HR
Pisces LLC
Marshfield, WI
10.2021 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Provided detailed information about available services and requirements.
- Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
- Called customers to coordinate schedules and set appointments.
- Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
House Manager
Manhattan Nernberger
Marshfield, WI
01.2016 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Assisted residents with daily hygiene and living tasks.
Mental Health Technician
Luther Social Services
Marshfield, WI
07.2015 - 09.2017
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
OB Technician
Memorial Hospital of Taylor County
Medford, WI
01.1996 - 02.2003
- Contributed to efficient hospital operations by stocking supplies and preparing surgical instruments for obstetrical procedures.
- Performed neonatal assessments immediately after birth to identify any health concerns requiring immediate attention or intervention.
- Participated in ongoing training opportunities to stay current with best practices.
- Coordinated discharge planning alongside nursing staff and provided post-operative instructions.
- Managed workflow in busy labor and delivery units while prioritizing urgent cases effectively.
- Educated patients on postpartum care, promoting healthy habits for both mother and newborn.
- Reduced complications during childbirth through careful monitoring of maternal vital signs during labor and delivery processes.
- Supported breastfeeding initiatives by providing education, resources, and assistance to new mothers.
- Assisted in the monitoring of fetal heart rates, contributing to timely interventions when necessary.
- Provided support for laboring mothers, resulting in a more comfortable birthing experience.
- Conducted prenatal care assessments, identifying potential risks and developing appropriate care plans.
- Provided hands-on assistance during labor, enabling physicians to focus on critical decisionmaking.
- Prepared patients for surgery by sanitizing the operating room and organizing required tools.
- Enhanced patient care by assisting with obstetric procedures and surgeries.
- Collaborated with multidisciplinary healthcare teams to improve patient outcomes in high-risk pregnancies.
Education
No Degree - General Studies
Rotherham College
Rotherham, UKEmt-
NTC
Medford, WI02-2001
Skills
- Customer relations skills
- Customer relations
- Documentation skills
- Documentation
Timeline
Scheduling Specialist/Assistant Manager - HR
Pisces LLC
10.2021 - Current
House Manager
Manhattan Nernberger
01.2016 - Current
Mental Health Technician
Luther Social Services
07.2015 - 09.2017
OB Technician
Memorial Hospital of Taylor County
01.1996 - 02.2003
No Degree - General Studies
Rotherham College
Emt-
NTC