Heather McWhorter
Columbus,OH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager
All Secured Security Services
Columbus, OH
08.2021 - Current
- Oversaw daily operations, ensuring adherence to company policies and safety regulations.
- Managed staff schedules, optimizing workforce efficiency and service delivery.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented quality assurance processes, improving service consistency and customer satisfaction.
- Answered the phones to schedule services
- Answered and managed 4 different emails from customers trying to schedule services for their business or home
Shift Manager
City Barbecue
Grove City, OH
05.2014 - 01.2022
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on food preparation standards and customer service protocols.
- Implemented new sales strategies, enhancing customer engagement and satisfaction.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
Education
No Degree - Dental
Columbus Academy of Dental Assisting
Dublin, OH05-2026
Associate of Science - Paralegal Studies
Miami-Jacobs Career College
OH09-2011
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Time management
- Goal oriented
- Quality assurance
- Office administration
- Outgoing and energetic
- Determined
- Driven
Certification
- Certified Dental Assistant
- Dental Assisting Radiographer Certificate
Timeline
Service Manager
All Secured Security Services
08.2021 - Current
Shift Manager
City Barbecue
05.2014 - 01.2022
No Degree - Dental
Columbus Academy of Dental Assisting
Associate of Science - Paralegal Studies
Miami-Jacobs Career College