Heather Meinke
Cape Coral,Florida
Summary
Team-inspired, motivated and goal oriented. Complete understanding of Beer, Liquor, Wine merchandising and sales. Understanding what the consumer wants and how to present the product to get the most sales and product movement for the business purpose. Possess excellent People skills and Communication abilities. Enthusiastic to take on new challenges in a growing operation. Exercising strong willingness to learn and take on new opportunities while contributing to essential functions of the day to day operations.
Overview
14
14
years of professional experience
Work History
Bartender
Moose Lodge #1899
12.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept bar presentable and well-stocked to meet customer needs
Bartender
Valerie's Lounge And Liquors
06.2021 - 10.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- High Volume establishment serving 30 plus customers hourly
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
Team Lead of Digital
Walmart
05.2019 - 06.2021
- Over seeing 70 associates in picking and dispensing of customer groceries and merchandise.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
Retail Sales Consultant
Southern Glazer's Wine And Spirits LLC
11.2018 - 05.2019
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Maintained, organized, presentable merchandise to drive continuous sales in 25 accounts.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Kept on top of changes to store products and promotions to maintain strong sales.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Stocked merchandise, clearly labeling items, arranging according to size or color, and preparing attractive displays.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
Adult Beverage and Lottery Department Manager
Walmart
01.2016 - 09.2018
- *Ensure customer satisfaction by greeting customers and answering questions.
- *Tour department to ensure it meets customers expectations and increase sales.
- *Established strong communication with sales associates and vendors
- *Prepare and plan for upcoming events that will increase department Revenue.
- *Ability to communicate, take direction at all levels, and turn it into increased sales.
- *Use basic math skills to maintain accurate inventory levels.
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Saved $100's by implementing cost-saving initiatives that addressed long-standing problems
Bar Manager
Pickle And Pub
06.2012 - 12.2015
- Managed 20 employees, took care of bar inventory, restocked supplies and placed orders.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Motivated and disciplined employees according to established requirements.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Took customer orders and capitalized on opportunities to sell special beverage and food options
Bartender
Surf Club
09.2009 - 06.2012
- Maintained consistent, regular attendance record.
- 15 years customer service experience
- Performed multiple tasks daily while providing superior customer service to bar patrons.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Education
High School Diploma - undefined
Hastings High School
Hastings, MN1991
Skills
- Liquor, beer and some wine knowledge
- Teamwork and collaboration
- Customer service
- Responsible alcohol service
- Able to bend, squat and reach
- Hospitality
- Friendly demeanor
- Positive attitude
- Fast learner
- Highly reliable
- Merchandising and display
- Attending multiple customers
- Engaging personality
Timeline
Bartender
Moose Lodge #1899
12.2022 - Current
Bartender
Valerie's Lounge And Liquors
06.2021 - 10.2022
Team Lead of Digital
Walmart
05.2019 - 06.2021
Retail Sales Consultant
Southern Glazer's Wine And Spirits LLC
11.2018 - 05.2019
Adult Beverage and Lottery Department Manager
Walmart
01.2016 - 09.2018
Bar Manager
Pickle And Pub
06.2012 - 12.2015
Bartender
Surf Club
09.2009 - 06.2012
High School Diploma - undefined
Hastings High School
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