Heather Mele
Newark
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
14
14
years of professional experience
Work History
Server
The big apple cafe
Newark
01.2024 - 06.2026
- Provided excellent customer service in a fast-paced café environment.
- Took and processed food and beverage orders efficiently.
- Maintained cleanliness and organization of dining area and kitchen.
- Made new and regular faces feel at home and welcome
- Complete any and all side work beyond just expected standards
- Handling money transactions making correct change
- Collaborated with team members to enhance dining experience for guests.
- Operated POS terminals to input orders, split bills, and calculate totals.
Assistant
BA Glass
Powell
11.2019 - 08.2024
- Coordinated meetings, preparing agendas and taking meeting minutes as needed.
- Supported daily operations by managing schedules and coordinating team activities.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Communicated with clients to address inquiries and provide necessary information.
- Welcomed visitors and clients at reception, providing assistance and direction.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Assisted in maintaining inventory records using company-specific tracking systems.
- Organized files and documents for easy access and efficient retrieval.
- Maintained positive working relationship with fellow staff and management.
- Stocked inventory and ordered office and kitchen supplies.
- Broke down boxes for garbage and recycling.
Server/Bartender
Tilted Kilt Pub & Eatery
Polaris
10.2012 - 11.2017
- Provided attentive service to guests in a fast-paced pub environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed customer orders efficiently using point-of-sale systems.
- Upsold menu items through effective communication and product knowledge.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Prepared drinks according to standard recipes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained cleanliness and organization of the bar area during service hours.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Education
Mt.Vernon High School
Mt.Vernon , OHSkills
- Food safety
- Customer service
- POS operation
- Cash handling
- Order processing
- Point of sale operation
- Upselling techniques
- Food running
- Table setting knowledge
- Beverage preparation
- Inventory management
- Banquet coordination
- Staff training
- Server training
- Team collaboration
- Team member support
- Attention to detail
- Time management
- Cleanliness standards
- Allergy awareness
- Problem solving
- Communication skills
- Professional appearance
Timeline
Server
The big apple cafe
01.2024 - 06.2026
Assistant
BA Glass
11.2019 - 08.2024
Server/Bartender
Tilted Kilt Pub & Eatery
10.2012 - 11.2017
Mt.Vernon High School