Heather Merrill
Poway,CA
Summary
Dynamic Shift Manager at Five Guys with expertise in inventory management and team leadership. Proven track record in analyzing sales trends to drive operational improvements and enhance customer service. Skilled in training and mentoring staff, fostering a productive work environment, and resolving issues efficiently to maintain high standards of quality and safety.
Overview
3
3
years of professional experience
Work History
Shift Manager
Five Guys
Poway, California
11.2024 - Current
- Provided coaching and guidance to team members when necessary to improve performance.
- Monitored inventory levels and placed orders for supplies as needed.
- Monitored store operations to ensure compliance with company policies and procedures.
- Ensured compliance with food safety regulations and quality standards.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Enforced safety standards throughout the store including proper use of equipment.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Trained new employees on company policies, procedures, and job responsibilities.
- Maintained cleanliness and organization of work area.
- Ensured compliance with health and safety regulations.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Helped employees accomplish tasks during peak periods.
Shift Leader
Five Guys
Poway, CA
01.2023 - 11.2024
- Analyzed company's expenditures and developed financial models.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Delegated tasks to employees and monitored activities and task completion.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained cleanliness and organization of the work area to uphold company standards.
Crew Member
Five Guys
Poway, CA
05.2022 - 01.2023
- Presented orders to guests within anticipated service times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and equipment, swept and refilled stock.
- Adhered to health department regulations regarding food handling procedures.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Skills
- Inventory management
- Sales analysis
- Customer service
- Employee training
- Team leadership
- Time management
- Communication skills
- Delegating work
- Training and mentoring
- Staff training
Timeline
Shift Manager
Five Guys
11.2024 - Current
Shift Leader
Five Guys
01.2023 - 11.2024
Crew Member
Five Guys
05.2022 - 01.2023