Heather Mikrut
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Famous Footwear
Rockford, IL
08.2009 - 11.2009
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Efficiently conducted financial responsibilities helping to maintain proper deposits and accurate daily tills.
Cast Member
The Disney Store
Rockford, IL
05.2007 - 06.2008
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
Staff Assistant/Pharmacy Technician
Health Professionals, Ltd.
Murphysboro, IL
01.2005 - 02.2006
- Improved office efficiency by streamlining administrative processes and implementing organizational systems.
- Managed extensive calendar scheduling for department leaders, ensuring timely attendance to important engagements.
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Properly scheduled outside medical appointments for cadets and maintained log of medication deliveries for the nursing staff.
Administrative Staff Assistant
Wexford Health Sources
Pinckneyville, IL
06.2002 - 12.2004
- Supported executive staff members with scheduling, travel arrangements, and meeting coordination to ensure seamless daily operations.
- Maintained accurate records of employee attendance, vacation days, sick leave, and other essential HR information for efficient workforce management.
- Organized office inventory by maintaining supplies list; ordering necessary items when needed and keeping storage areas neat and tidy.
- Handled confidential documents with utmost discretion ensuring sensitive information remained secure at all times.
- Maintained professional demeanor while managing multiple competing deadlines ensuring tasks were completed accurately and on time.
- Reduced errors in documentation by thoroughly proofreading and editing reports, memos, and correspondence.
Education
Completion of Training - Phlebotomy
American Vocational Academy
Kissimmee, FL03.2022
No Degree - Associate of Arts
Kaskaskia College
Centralia, ILHigh School Diploma -
Pinckneyville Community High School
Pinckneyville, IL05.2000
Skills
- Time Management
- Maintaining Schedule
- Attention to Detail
- Conflict Resolution
- Organization
- Multitasking Abilities
Certification
- Certified Phlebotomy Technician, National Healthcare Association - January 18, 2024 - Present
Hobbies
- Regularly engage in gym workouts to maintain a healthy and active lifestyle.
- Avid roller coaster enthusiast, seeking out new and exciting adventures.
- Always looking to acquire collectibles to add to my treasured collections.
- Scouring book stores and libraries for new stories to get lost in and timeless classics to experience again.
- Enhancing my knowledge of the Spanish language by staying consistent daily thru the Duolingo application.
Timeline
Assistant Manager
Famous Footwear
08.2009 - 11.2009
Cast Member
The Disney Store
05.2007 - 06.2008
Staff Assistant/Pharmacy Technician
Health Professionals, Ltd.
01.2005 - 02.2006
Administrative Staff Assistant
Wexford Health Sources
06.2002 - 12.2004
Completion of Training - Phlebotomy
American Vocational Academy
No Degree - Associate of Arts
Kaskaskia College
High School Diploma -
Pinckneyville Community High School