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Heather Milbourn
Tucson,AZ
Summary
Dedicated travel professional with a proven track record in itinerary planning and client relationship building. Committed to exceeding client expectations and delivering seamless travel experiences.
Overview
26
26
years of professional experience
Work History
Travel Professional/ Remote
American Airlines
Fort Worth, TX
02.2011 - 03.2025
- Developed tailored travel itineraries to enhance customer satisfaction and meet diverse travel needs.
- Coordinated with airline partners to streamline booking processes and improve service delivery efficiency.
- Collaborated with team members to share insights and improve overall service quality.
- Resolved client issues quickly and professionally, maintaining a high level of customer satisfaction.
- Delivered exceptional customer service by going above-and-beyond client expectations at every opportunity.
- Coordinated complex multi-city trips, ensuring seamless travel experiences for clients.
Assistant Branch Manager
Vantage West Credit Union
Tucson, AZ
04.1999 - 11.2009
- Supervised daily branch operations to ensure efficiency and compliance with credit union policies.
- Developed and implemented staff training programs to enhance member service expertise.
- Led team meetings to communicate objectives, share updates, and foster a collaborative work environment.
- Managed conflict resolution processes, ensuring swift responses to member inquiries and concerns.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
Education
Credit Union Related
Pima Community College
Tucson, AZGeneral
Mount San Antonion College
Walnut, CAHigh School Diploma -
Covina High School
Covina, CASkills
- Itinerary planning
- Geography proficiency
- Global destinations
- Client relationship building
- High volume environments
- Regulations and compliance
Interests
Timeline
Travel Professional/ Remote
American Airlines
02.2011 - 03.2025
Assistant Branch Manager
Vantage West Credit Union
04.1999 - 11.2009
Credit Union Related
Pima Community College
General
Mount San Antonion College
High School Diploma -
Covina High School