Heather Miley
Kent
Summary
Reliable and highly organized professional with 10+ years of experience in fast-paced, high-responsibility environments including aerospace, military aviation, and front desk operations. Skilled in communication, scheduling, problem-solving, and administrative support. Adept at managing tools, coordinating teams, and ensuring exceptional client and internal service. Currently pursuing an AA in Allied Health with strong interest in administrative and customer-facing roles.
Integration professional well-versed in system integration and project management. Adept at leading teams to achieve seamless integration solutions that meet client requirements. Recognized for flexibility in adapting to changing project needs and ensuring collaborative success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Integration Engineer
Blue Origin
05.2022 - 09.2024
- - Supported multiple teams by coordinating lab tools, scheduling calibrations, and maintaining accurate inventory.
- - Organized and implemented a Tool Control Program to streamline efficiency and compliance.
- - Collaborated cross-functionally with engineers and technicians to troubleshoot, communicate updates, and keep operations smooth.
- - Adapted quickly between tasks, supporting numerous projects under tight timelines with a strong emphasis on teamwork, quality, and safety.
Aviation Electrician’s Mate
U.S. Navy
04.2014 - 04.2022
- - Handled maintenance and testing of critical aircraft systems while ensuring tool tracking and inventory compliance.
- - Communicated directly with pilots and staff to diagnose issues and manage documentation.
- - Led administrative programs including Tool Control and FOD (Foreign Object Debris), emphasizing detail and accountability.
- - Worked in structured, fast-paced environments where reliability and precision were essential.
Education
Associate of Arts - Allied Health
Bellevue College
Bellevue, WAHigh School Diploma - undefined
A.J. Dimond High School
Anchorage, AK01.2011
Skills
- Front Desk & Reception Operations
- Customer Service & Communication
- Scheduling & Calendar Management
- Phone & Email Handling (Multi-Line Systems)
- Microsoft Office (Word, Outlook, Excel)
- Inventory & Tool Control
- Filing, Data Entry & Document Handling
- Time Management & Multitasking
- Process Improvement & Problem Solving
- Adaptability in High-Stress Environments
Certification
- CPR Certified
- ESD Safety Certification
- IPC-620
- IPC-610
- IPC-7711/7721
- IPC-J-STD
- IPC/WHMA-A-620 space
Awards
Navy and Marine Corps Achievement Medal, Blue Star, Lift-Off award
Cover Letter
- Dear Hiring Manager
- I am writing to express my interest in the Receptionist position at your organization. With over a decade of experience in structured, high-pressure environments like aerospace engineering and the U.S. Navy, I bring a unique combination of technical precision, administrative excellence, and outstanding interpersonal skills. My background has prepared me to effectively manage front desk responsibilities while delivering exceptional customer service.
- At Blue Origin, I supported engineers by organizing lab operations, managing inventories, and streamlining tool control systems. My time in the Navy further strengthened my ability to handle sensitive information, maintain meticulous records, and communicate effectively across teams. Now, as I pursue an AA in Allied Health, I am seeking a role where I can apply my organizational talents, professionalism, and dedication to service in a more customer-facing, administrative capacity.
- I would welcome the opportunity to bring my strong work ethic and diverse experience to your team. Thank you for considering my application. I look forward to the opportunity to speak with you further.
- Sincerely
- Heather Miley
Timeline
Integration Engineer
Blue Origin
05.2022 - 09.2024
Aviation Electrician’s Mate
U.S. Navy
04.2014 - 04.2022
High School Diploma - undefined
A.J. Dimond High School
Associate of Arts - Allied Health
Bellevue College
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