Heather Miller
Thomasville,NC
Summary
Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Barbecue Shack
Thomasville, North Carolina
02.2023 - 06.2024
- Ensured all safety and sanitation regulations were met throughout the shift.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Conducted weekly inventory of supplies, equipment, and food items.
- Resolved customer complaints in a timely manner.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Addressed any issues that arose during the shift in a proactive manner.
- Provided on-the-job training to new staff members.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Checked orders for quality and completeness.
- Utilized POS systems efficiently for order processing and inventory management.
- Fostered a team-oriented environment to increase morale and productivity.
Customer Service Representative
Velocita Usa
Lexington , NC
03.2015 - 01.2023
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
- Resolved complex problems with a high level of professionalism to provide solutions that met customer needs.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Associate in Science And Technology - Welding/Fabrication
Davidson County Community College
Thomasville, NC06-2019
High School Diploma -
Sierra High School
Colorado Springs, CO05-1998
Skills
- Attendance oversight
- Safety reviews
- Shift reporting
- Labor and food cost control
- Inventory management
- Staff management
- Employee training
- Cash handling expertise
- Customer-oriented
- Workplace safety
- Operations management
- Safety awareness
Timeline
Shift Supervisor
Barbecue Shack
02.2023 - 06.2024
Customer Service Representative
Velocita Usa
03.2015 - 01.2023
Associate in Science And Technology - Welding/Fabrication
Davidson County Community College
High School Diploma -
Sierra High School