Summary
Overview
Work History
Education
Skills
Summaryofqualifications - Skills
Timeline
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HEATHER MILLER

Meridian,MS

Summary

Seasoned Licensed Insurance Agent from SelectQuote with a robust background in customer service expertise and Microsoft Office proficiency. Demonstrated excellence in customer relationship management and resolving complex issues, ensuring high levels of customer satisfaction. Adept at multitasking with a keen eye for detail, showcasing a commitment to quality and integrity in every interaction.

Overview

4
4
years of professional experience

Work History

Licensed Insurance Agent

SelectQuote
Meridian, Mississippi
03.2024 - Current
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Handled new enrollments by entering customers' data and reviewing information.
  • Kept current with updates to policies, procedures, and regulations.
  • Adhered to HIPAA regulations.
  • Guided clients through application processes, ensuring all requirements were met.

Porting, Activations and Credit

Verizon
Meridian, United States
02.2023 - 02.2024
  • Assumed roles during skill and capacity shortages.
  • Demonstrated strong organization abilities.
  • Exhibited meticulous attention to detail.
  • Exhibited strong integrity and dedication to customer satisfaction.
  • Demonstrated initiative in various projects while ensuring smooth team collaboration.
  • Utilized effective listening techniques to enhance communication.
  • Ensure quality score guidelines met daily.

Tax Expert

Turbo Tax
Meridian, United States
07.2022 - 02.2023
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Active management of competing deadlines and priorities
  • Strong knowledge about accounting
  • Work with spreadsheets in excel advanced

Authorization Representative

ResultsCX
Meridian, United States
02.2021 - 07.2022
  • Acts as a liaison between the payer and clinic schedulers/medical support staff
  • Analyze faxed requests and documentation to determine coverage and approval utilizing criteria; utilize nurses for medical reviews when necessary
  • Code each diagnosis of service and procedures according to standards
  • Contacting insurances (by phone, e-mail and regular mail) for eligibility, benefits, network status and authorization, documenting information
  • Facilitating the scheduling of service appointments between service providers and customers in a timely, professional manner
  • Inbound call center environment from service providers and current internal and external customers nationwide; additional admin/clerical duties; outbound follow-up with service providers and customers with outstanding questions/concerns
  • Process requests for Prior Authorization
  • Responsible for obtaining prior and ongoing authorization for service in a timely manner

Education

Bachelors -

University of West Alabama
01.2009

Associate -

Meridian Community College
Meridian, MS
01.2005

Diploma -

Southeast High School
01.2000

Skills

  • Customer Service Expertise
  • Account Updates
  • Customer Relationship Management
  • Quality Control Policies
  • Product and Service Knowledge
  • Resolving Complex Issues
  • Customer Relations
  • Microsoft Office
  • Product and Service Solutions
  • Call Control
  • Ability to assume backup functions in the event of skills and capacity constraints
  • Excellent organizational skills and the ability to multi-task
  • Extremely strong attention to detail
  • Highly developed sense of integrity and commitment to outstanding customer satisfaction
  • Self-starter with excellent interpersonal and communication skills

Summaryofqualifications - Skills

  • Customer Support
  • Account Updates
  • Customer Relationship Management
  • Quality Control Policies
  • Product and Service Knowledge
  • Resolving Complex Issues
  • Customer Relations
  • Microsoft Office
  • Product and Service Solutions
  • Call Control

Timeline

Licensed Insurance Agent

SelectQuote
03.2024 - Current

Porting, Activations and Credit

Verizon
02.2023 - 02.2024

Tax Expert

Turbo Tax
07.2022 - 02.2023

Authorization Representative

ResultsCX
02.2021 - 07.2022

Bachelors -

University of West Alabama

Associate -

Meridian Community College

Diploma -

Southeast High School

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HEATHER MILLER