Heather Mittmann
Charlotte,NC
Summary
Driven individual with a proven track record in guest engagement and sales expertise, notably at Victoria's Secret. Excelled in enhancing customer service and driving sales through strategic actions and team leadership. Skilled in POS operations and cash handling, with a strong work ethic and exceptional ability to build customer relationships.
Overview
9
9
years of professional experience
Work History
Co-Manager
Victoria's Secret
08.2018 - 06.2020
- Greeted guests with an engaging attitude and was consistently prepared to provide friendly service to each guest.
- Anticipated and fulfilled guest's needs by suggesting additional items and creating a personal experience.
- Drove top-line store sales results through action and productivity.
- Hired team members and created schedule for employees.
Floor Leader/Key Holder
Buckle
06.2016 - 09.2018
- Exhibited excellent people skills during interaction with employees and customers.
- Maintained and built good guest relationships.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees to keep everyone on same page and working toward established business goals.
Sales Associate
Bath and Body Works, Limited Brands
06.2011 - 05.2016
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Plymouth High School
Plymouth, WI06.2010
Skills
- Guest Engagement
- Exceptional customer service
- Point of sale operation
- Strong Work Ethic
- Cash Handling
- Sales expertise
Hobbies
I've ridden my Kawasaki motorcycle for three years and I carry the same enthusiasm for the road as I do my daily life.
Timeline
Co-Manager
Victoria's Secret
08.2018 - 06.2020
Floor Leader/Key Holder
Buckle
06.2016 - 09.2018
Sales Associate
Bath and Body Works, Limited Brands
06.2011 - 05.2016
High School Diploma -
Plymouth High School
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