HEATHER MOORE
Hudson
Summary
Dynamic Community Manager with extensive lease-up experience at Bryten Real Estate, excelling in contract negotiation and market analysis. Proven track record of enhancing resident engagement through strategic events and effective budgeting. Strong leadership and communication skills foster high resident satisfaction and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Community Manager (Lease Up)
Bryten Real Estate
Brooksville
10.2024 - Current
- Oversee daily operations of multi-phase community comprising 200 homes.
- Organized and executed community events to enhance resident engagement.
- Implemented online reputation management system to improve community image.
- Maintained active social media presence to promote community happenings.
- Conducted market research on industry trends and competitor offerings for strategic insights.
- Analyzed resident survey data to pinpoint improvement areas and initiated enhancements.
- Managed budget allocation for community activities, optimizing resources effectively.
- Collaborated with maintenance team to resolve resident concerns swiftly.
Licensed Real Estate Broker
Synergy Group of Florida
Tampa
04.2015 - Current
- Represented buyers and sellers in competitive and stagnant markets.
- Executed top-tier marketing strategies for property listings.
- Coordinated contract deadlines with vendors, title companies, and lenders.
- Conducted market research to identify trends and optimal pricing strategies.
- Built strong client relationships through effective communication and regular updates.
- Utilized advanced negotiation skills to secure favorable terms for clients.
- Maintained current knowledge of local real estate laws and industry trends.
- Prepared accurate contracts and legal documents for real estate transactions.
Senior Community Manager
Cortland
Pinellas Park
06.2014 - 10.2024
- Led a team of community staff to ensure high standards of service and resident satisfaction.
- Implemented a resident feedback system to collect insights and improve community offerings.
- Conducted regular assessments of community amenities and services to identify areas for improvement.
- Oversaw the budget for community events, ensuring cost-effective planning and execution.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Assistant Community Manager (Lease Up)
Altman Management Company, Inc.
Lutz
01.2011 - 09.2013
- Collections were timely and processed evictions when necessary. Responded to tenants in a timely manner and resolved complaints. Increased revenue when able through rentable items and lease violations. Processed rental applications.
- Responded promptly to resident inquiries, concerns, and requests, providing excellent customer service.
- Maintained accurate records of resident interactions and issues using a CRM system.
- Conducted regular inspections of common areas and facilities to ensure cleanliness, safety, and adherence to community standards.
- Assisted in the preparation of leasing agreements, renewals, move-in/move-out documentation, and other administrative tasks.
- Coordinated maintenance requests from residents with maintenance staff for timely resolution.
- Provided support during lease-up phase by conducting property tours for prospective tenants.
- Assisted with leasing agreements, renewals, and move-in/move-out documentation.
Education
Bob Hogue School of Real Estate
12.2014
High School Diploma -
Robinson High School
12.2001
Skills
- Lease-up experience
- Contract negotiation and management
- Market analysis
- Property management
- Budgeting and financial oversight
Certification
Real Estate Broker
Timeline
Community Manager (Lease Up)
Bryten Real Estate
10.2024 - Current
Licensed Real Estate Broker
Synergy Group of Florida
04.2015 - Current
Senior Community Manager
Cortland
06.2014 - 10.2024
Assistant Community Manager (Lease Up)
Altman Management Company, Inc.
01.2011 - 09.2013
Bob Hogue School of Real Estate
High School Diploma -
Robinson High School