Heather Morton
Summary
Dedicated clinic office assistant skilled in managing patient appointments, patient relationships, ensuring smooth administrative operations, reviewing and maintaining accurate documentation. Strong focus on team collaboration and achieving results; adaptable to changing needs. Reliable with excellent communication and organizational skills.
Overview
20
20
years of professional experience
Work History
Clinic Office Assistant
Community Health Systems, CHS
12.2019 - Current
- Manage patient scheduling and appointment coordination to optimize clinic workflow.
- Maintained office operations by following guidelines of filing systems and improving data retrieval processes.
- Trained and mentored junior staff on administrative procedures and best practices for patient care support.
- Facilitated effective communication between healthcare providers and patients.
- Organized required paperwork for physician sign-off, facilitating prompt completion of medical forms needed for various purposes such as disability claims or worker's compensation cases.
- Provided backup support for other office staff during periods of high demand or absences, ensuring seamless continuation of daily operations.
- Supported positive employee relations through clear communication channels between office personnel and medical professionals.
- Aided in the development of training materials for new clinic staff members, promoting consistent best practices throughout the organization.
- Improved overall office efficiency by handling a high volume of incoming calls, addressing inquiries, and directing patients to appropriate resources.
- Coordinated referral processes effectively, ensuring seamless transitions for patients seeking specialized care.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Provided excellent levels of customer service and created a high level of rapport by answering questions and gathering appropriate documentation
- Helped streamline clinic operations by organizing and maintaining accurate patient records and documentation
- Initiated and completed submission of documents pertaining to patient care.
Optician
International Eyecare Center
06.2018 - 07.2019
- Conducted quality control checks and evaluated incoming prescriptions for accuracy before dispensing eyewear products
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Educated patients on proper use, care and maintenance of eyeglasses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Collaborated with optometrist to ensure accurate prescriptions and treatment plans.
- Addressed and resolved customer concerns promptly, maintaining a positive reputation in the community. the the community.
- Educated patients on eyewear options and proper lens care techniques.
Retail Sales Associate
Gardner Collier Jewelry
03.2013 - 06.2018
- Assisted customers in selecting jewelry pieces based on preferences and occasions.
- Maintained up-to-date knowledge of jewelry trends to provide informed recommendations.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
- Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
Sales Associate
Walmart
06.2006 - 03.2013
- Assisted customers with product selections, enhancing overall shopping experience.
- Developed merchandising displays to promote seasonal products effectively.
- Resolved customer inquiries and complaints promptly, maintaining satisfaction levels.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Kirksville High School
KirksvilleSkills
- Time management
- Communication
- Adaptability
- Problem solver
- Self motivated
- Team player
Timeline
Clinic Office Assistant
Community Health Systems, CHS
12.2019 - Current
Optician
International Eyecare Center
06.2018 - 07.2019
Retail Sales Associate
Gardner Collier Jewelry
03.2013 - 06.2018
Sales Associate
Walmart
06.2006 - 03.2013
High School Diploma -
Kirksville High School