Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

HEATHER MOSER

Denver,PA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Civilian AideTelecommunications Specialist

Work Type

Full Time

Location Preference

Hybrid
Location: Denver, PA, US
Open to relocation: No

Salary Range

60000/yr - 200000/yr

Important To Me

Work-life balanceHealthcare benefitsWork from home optionPaid time off401k match4-day work weekPaid sick leaveStock Options / Equity / Profit Sharing

Summary

Dynamic and detail-oriented professional with a proven track record at Lancaster County Wide Communications. Skilled in computer-aided dispatching and exceptional at multitasking in high-pressure environments. Demonstrated ability to enhance team efficiency and decision-making. Expert in maintaining high customer service standards and adept in problem-solving.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Civilian Aide

Manheim Township Police Department
Lancaster, USA
02.2019 - Current
  • As front desk receptionist I respond to incoming calls, assist with walk-ins and provide assistance to officers when needed
  • Assist in maintaining evidence within the confines of the evidence rooms
  • Currently researching 14 years of seized evidence dedicated to Lancaster Township, purging and organizing items to be turned over to them in 2025

Telecommunications Specialist

Lancaster County Wide Communications
Manheim, USA
02.2006 - Current
  • Train new hires in active call taking and police radio dispatching
  • Retrain, review and re-assess poor performing telecommunicators and provide overall assessment to management
  • Engage callers on the phone while entering their information into the CAD for the emergency responders
  • Maintain various professional certifications and clearances for work proficiency
  • Member of the Scope team and assist other dispatchers in answering their questions as it relates to the program
  • Correctly enter newly wanted persons in the system and remove them timely from the system
  • Provide overview of SOP and policies to new hires and stress their importance

Education

Bachelor of Science - Occupational Safety and Environmental Health

Millersville University
Millersville, PA
05.2003

Skills

  • Proficient in accurate computer-aided dispatching
  • Multitasking in a fast-paced environment
  • Team player
  • Active listening
  • Problem-solving
  • Detail-oriented
  • Ability to make quick, logical decisions
  • Maintain a high level of customer service
  • Time management

Certification

  • Red Cross - CPR Certification
  • Pennsylvania State Police - JNET
  • National Crime Information Center - NCIC/Clean
  • International Academy of Emergency Dispatch - EMD/EFD/EPD

Timeline

Civilian Aide

Manheim Township Police Department
02.2019 - Current

Telecommunications Specialist

Lancaster County Wide Communications
02.2006 - Current

Bachelor of Science - Occupational Safety and Environmental Health

Millersville University
HEATHER MOSER