Heather Mounts
Carl Junction
Summary
Skilled healthcare professional with extensive experience at Mercy Hospital Joplin, excelling in team leadership and process improvement. Proven track record in enhancing patient outcomes through effective decision-making and problem-solving skills. Recognized for implementing efficient workflows and process improvements that boosted team productivity. Committed to fostering a culture of excellence and collaboration. Known for reliability and adaptability, strong communication, strong work ethic, and fostering a productive work environment.
Overview
29
29
years of professional experience
Work History
Supervisor Inpatient Care Management
Mercy Hospital Joplin
Joplin, MO
02.2026 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Coordinated case management services to ensure patient needs were met effectively.
- Supervised team members, fostering professional development and enhancing service delivery.
- Conducted regular assessments of patient care plans to maintain quality standards.
- Implemented policies and procedures to streamline operations within the department.
- Collaborated with interdisciplinary teams to optimize patient outcomes and resource allocation.
- Monitored compliance with regulatory requirements, ensuring adherence to best practices.
- Facilitated training sessions for new staff to enhance knowledge of case management processes.
- Analyzed feedback and data trends to identify areas for service improvement and innovation.
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Promoted a culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support among staff members.
- Established a mentoring program for new hires, promoting knowledge transfer between experienced staff members and those just beginning their careers in case management.
Inpatient Case Manager-Team Lead
Mercy Hospital Joplin
Joplin, MO
08.2016 - 02.2026
- Facilitated communication between healthcare providers, patients, and families to enhance understanding of care processes.
- Coordinated interdisciplinary care plans to optimize patient outcomes and ensure comprehensive treatment strategies.
- Assessed patient needs and developed individualized discharge plans to promote successful transitions to home or rehabilitation facilities.
- Implemented best practices for case management that improved efficiency in service delivery across departments.
- Advocated for patient rights and access to necessary resources within the healthcare system to enhance overall well-being.
- Mentored junior case managers in proper techniques for assessment, care plan development, coordination of services, and documentation.
- Maintained accurate documentation of all case management activities, ensuring compliance with regulatory standards.
- Improved patient outcomes by developing comprehensive care plans and coordinating with multidisciplinary teams.
- Conducted screenings and assessments to determine eligibility for funding sources.
- Educated patients and families on available resources and support services, empowering them to make informed decisions about their care.
- Developed supportive professional relationships with patients to enhance quality of life and achieve self-sufficiency.
- Led interdisciplinary team meetings to review ongoing cases and discuss strategies for improving patient outcomes.
- Reduced hospital readmissions by identifying high-risk patients and implementing targeted interventions.
- Evaluated patient progress and adjusted care plans accordingly, resulting in better health outcomes.
- Coordinated discharge planning to ensure a seamless transition from hospitalization to home or other healthcare facilities.
RN Shift Supervisor
Mercy Hospital Joplin
Joplin, MO
08.1999 - 08.2016
- Supervised nursing staff to ensure compliance with hospital protocols and quality standards.
- Coordinated patient care activities, enhancing collaboration among multidisciplinary teams.
- Implemented training programs for new nurses, improving onboarding efficiency and retention.
- Conducted performance evaluations, providing constructive feedback to promote professional development.
- Monitored patient outcomes, utilizing data to inform care strategies and enhance quality of care.
- Facilitated communication between departments to resolve issues and improve operational efficiency.
- Streamlined patient flow by effectively managing the nurse scheduling process and shift rotations.
- Enhanced staff performance through regular coaching, training, and feedback sessions.
- Supervised clinical staff by monitoring work performance, providing constructive feedback, and addressing any personnel issues promptly.
- Optimized resource allocation during shifts to ensure adequate staffing levels at all times.
- Supported new graduate nurses in their transition to professional practice through mentorship and guidance during their orientation period.
- Promoted a safe work environment by consistently adhering to infection control protocols and guidelines.
- Assisted in maintaining Joint Commission accreditation by ensuring compliance with updated regulations and best nursing practices throughout the unit.
Registered Nurse
Mercy Hospital Joplin
Joplin, MO
05.1997 - 08.1999
- Administered medications and treatments in compliance with hospital protocols.
- Monitored patient vital signs, identifying changes and communicating effectively with the healthcare team.
- Developed individualized care plans based on comprehensive patient assessments.
- Educated patients and families on health management and post-discharge care instructions.
Education
Associate of Science - Nursing
Northeastern Oklahoma A&M College
Miami, OK05-1997
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Process improvement
- Conflict resolution
- Task delegation
- Employee development
- Multitasking
- Time management
Accomplishments
- St. John's Regional Medical Center Employee of the Month, March 2003
- Mentor/Preceptor of the Year Award, Pittsburg State University Irene Ransom Bradley School of Nursing, 2014
- Several Daisy Award nominations
Timeline
Supervisor Inpatient Care Management
Mercy Hospital Joplin
02.2026 - Current
Inpatient Case Manager-Team Lead
Mercy Hospital Joplin
08.2016 - 02.2026
RN Shift Supervisor
Mercy Hospital Joplin
08.1999 - 08.2016
Registered Nurse
Mercy Hospital Joplin
05.1997 - 08.1999
Associate of Science - Nursing
Northeastern Oklahoma A&M College
Employee of the Month-May 2002
Honor to be nominated and chosen from one of the largest healthcare employers in Joplin with over 1500 employees.