Heather North
Adrian,MI
Summary
With a valid driver's license and over 20 years of management experience, this candidate brings a strong foundation of leadership skills to any role. Additionally, they have accumulated two decades of experience in both housekeeping and food service, demonstrating a keen eye for detail and a commitment to maintaining high standards. Furthermore, they have gained valuable insights and expertise in the healthcare industry over the past five years. Their diverse background and extensive experience make them a versatile candidate ready to contribute effectively in various professional settings.
Overview
10
10
years of professional experience
Work History
In Home Caregiver
Region 2 Area Agency on Aging
08.2020 - 05.2024
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed individual care plans for clients based on specific needs.
- Scheduled and coordinated medical appointments.
- Developed and implemented care plans for clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Housekeeper
Travelodge by Wyndham
08.2020 - 03.2023
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Assistant Store Manager
Dollar Tree
06.2015 - 08.2020
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Crew Member
Charlie's philly cheese steak-Green
11.2017 - 08.2020
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new team members on procedures, customer service, and sales techniques
- Reconciled receipt totals, cash and credit payments to address shortages.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Customer Service Associate Cashier
Grand Central Station
04.2018 - 06.2020
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business need.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Front End Manager
The scout cafe
01.2014 - 06.2017
- Oversaw cashier operations, bookkeeping, and security.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Reviewed financial reports and trend forecasts.
- Maintained strong customer relations and effective customer service standards.
- Evaluated employee performance and made recommendations for improvements.
Education
G.E.D - Business
Hudson High School
Hudson, FL07.2004
Skills
- Housekeeping
- Cashier
- Management
- Server
- Home Healthcare
- Dementia Care
- Case Management
Timeline
In Home Caregiver
Region 2 Area Agency on Aging
08.2020 - 05.2024
Housekeeper
Travelodge by Wyndham
08.2020 - 03.2023
Customer Service Associate Cashier
Grand Central Station
04.2018 - 06.2020
Crew Member
Charlie's philly cheese steak-Green
11.2017 - 08.2020
Assistant Store Manager
Dollar Tree
06.2015 - 08.2020
Front End Manager
The scout cafe
01.2014 - 06.2017
G.E.D - Business
Hudson High School
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