HEATHER N. WILLOUGHBY
Dallas,GA
Summary
Dedicated office professional with a strong interest in functional health and wellness. Seeking to answer my calling to help others through hands on experience in an integrative practice while growing toward a career in health coaching.
Overview
18
18
years of professional experience
Work History
Warranty Administrator & Rental Department Manager
COBB COUNTY TOYOTA
01.2019 - Current
- Manage rental department employees including interviewing, hiring, scheduling, training, and assisting
- Maintain rental car fleet of 35 cars to Toyota Rent-A-Car standards
- Audit all warranty tickets for accuracy, completion, and coverage according to Toyota policy
- Assist service employees with finding appropriate labor op codes/ labor time/coverage etc
- Collect payment for Toyota claims/extended warranty claims (appx $300k- 400k monthly)
- Post weekly warranty settlements to warranty accounts
- Maintain multiple warranty schedules and make adjustments to policy as needed
- Run credit card payments from extended warranty companies and post to appropriate account
Service Advisor
COBB COUNTY TOYOTA
08.2018 - 01.2019
- Create service orders for warranty, internal, and customer pay repairs for high volume store
- Work with technicians to advise customers and the used car department on needed repairs
- Schedule appointments for new car add-ons such as tint and leather install
- Answer incoming phones calls and schedule service appointments
Rental Manager
COBB COUNTY TOYOTA
02.2016 - 08.2018
- Rent out loaner vehicles to customers
- Maintain Rental Fleet of up to 60 vehicles at times
- Submit rental contracts to insurance companies to collect payments involving claims
- Maintain rental accounts receivable schedule
- Complete payroll weekly for all service department employees
Service Department Cashier
COBB COUNTY TOYOTA
03.2013 - 02.2016
- Take payments, Prepare Cash Deposits, Balance Closing Reports, File Repair Orders, Rent out Loaner Vehicles to Customers
Customer Service Associate
STAPLES
06.2008 - 03.2013
- Run cash register, prepare daily store deposits in cash office, answer incoming calls
Education
Bachelor of Science - Psychology
KENNESAW STATE UNIVERSITY
Kennesaw, GeorgiaSkills
- Detail-oriented in auditing warranty paperwork
- Effective teamwork with technicians
- Proficient in managing high-volume tasks efficiently
- Supervisory skills in team settings
- Proven adaptability through diverse role exposure
- Extensive customer service experience
- Records maintenance
- Claims submissions
- Payment issuing
Timeline
Warranty Administrator & Rental Department Manager
COBB COUNTY TOYOTA
01.2019 - Current
Service Advisor
COBB COUNTY TOYOTA
08.2018 - 01.2019
Rental Manager
COBB COUNTY TOYOTA
02.2016 - 08.2018
Service Department Cashier
COBB COUNTY TOYOTA
03.2013 - 02.2016
Customer Service Associate
STAPLES
06.2008 - 03.2013
Bachelor of Science - Psychology
KENNESAW STATE UNIVERSITY