Heather O'Connor
Advocates
Hudson
15
years of professional experience
Dedicated Human Service Worker with over 15 years of experience in building trust and advocating for clients. Skilled in supporting individuals with diverse physical and mental challenges. More than 10 years experience in creating and implementing daily group activities.
Work History
Case Manager
4 Years 9 Months- Developed and implemented comprehensive group activities that address clients needs and goals.
- Coordinated care plans to support client needs and promote well-being.
- Monitored client progress, adjusting services as necessary to enhance outcomes.
- Advocated for clients' rights and access to community resources effectively.
- Conducted comprehensive assessments to identify barriers and resource needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Assistant Teacher
11 Months- Implemented programming under direct supervision of Head Classroom Teacher to support student learning.
- Responsible for delivering instruction to clients with
autism and other developmental disabilities using an applied behavior analytic approach in a one-on-one or one-on-two format. - Goals targeted in the classroom and community included functional
academics, functional communication, behavior regulation, social skills, and activities of daily living.
Support Staff Member
2 Years 7 Months- Implemented ISP's, BSP's and conduct
assessments to ensure individuals developed as much independence as possible. - Maintained detailed records of daily support activities and resolutions.
- Developed rapport with our clients to create a
safe and trusting environment for care and support. - Provided compassionate and client-centered care to
cultivate a higher quality of life.
Room Supervisor
1 Year 7 Months- Supervised day to day operation of the shift such as staff responsibilities, assuring all staff complete daily logs, scheduling daily activities and checking in with client caregivers.
- Provided feedback and coaching to direct support staff.
- Consistently implemented ISP's.
- Completed, maintained, and reviewed necessary logs and files in a systematic manner.
- Documented all daily activities and submit on a weekly basis.
- Documented all daily activities and submitted on a weekly basis.
Assistant Residential Program Manager
2 Years 5 Months- Assisted Residential Manager in administering ongoing operations and activities of the residence such as transportation for clients to and from day program and maintaining supply levels.
- Supervised staff including weekly observations of staff and clients.
- Provided instruction of independent living skills and assisted
individuals with personal care. - Administered, monitored, and recorded medication
distribution according to policy. Reviewed and ensured completion of all medical logs. - Coordinated all medical appointments and ensured document reliability for outside service providers.
- Completed and submitted all required daily, weekly,
bi-weekly, monthly, quarterly and annual reports as
scheduled. - Handled and documented all financial transactions for
company’s financial account in accordance with agency and
DDD policy. Reconciled program checking account
monthly.
Education
Associate Degree - Human Service
Skills
Client engagement
Group activity planning
Group coordination
Problem-solving abilities
Leadership qualities
Collaboration
Excellent communication skills
Flexibility
CPR/First Aid certified
Client advocacy
Timeline
Case Manager
Advocates
11.2021 - CurrentRead More
Assistant Teacher
HMEA
10.2020 - 09.2021Read More
Support Staff Member
HMEA
08.2016 - 03.2019Read More
Room Supervisor
IPPI
09.2013 - 04.2015Read More
Assistant Residential Program Manager
The Bridge Of Central Massachusetts
04.2011 - 09.2013Read More
Mount Wachusett Community College
Associate Degree from Human Service
Read More