Heather OHearn
Quincy
Summary
Detail-oriented professional with over 12 years of experience in patient billing and financial services. Skilled in processing claims, training staff, and collaborating with departments to improve efficiency and accuracy. Committed to facilitating seamless billing processes and achieving outstanding patient care outcomes.
Overview
20
20
years of professional experience
Work History
Patient Financial Services Representative
Blessing Hospital
Quincy, IL
07.2013 - Current
- Facilitated patient billing inquiries, ensuring timely resolution and enhanced patient satisfaction.
- Processed insurance claims accurately, reducing denial rates through attention to detail.
- Collaborated with healthcare providers to resolve payment discrepancies and clarify billing issues.
- Trained new staff on billing procedures and software systems, improving team efficiency.
- Ensure accurate billing and submission of medical claims for Medicare and Medicare Advantage plans
- Review claims for accuracy and compliance prior to submission for payment
- Work collaboratively with multiple departments to resolve billing discrepancies and improve claim processing efficiency
- Utilize Microsoft Teams, Word, Excel, and Office applications to manage workflows, communication, and reporting
Loan Processor
Personal Finance Company LLC
Quincy, IL
05.2006 - 07.2013
- Processed loan applications accurately and efficiently, ensuring compliance with regulatory standards.
- Evaluated applicant financial information to determine eligibility and risk assessment.
- Collaborated with underwriters to resolve discrepancies and expedite approval processes.
- Managed communication with clients, providing updates on application status and documentation requirements.
Education
Associate of Science - Office Technology
John Wood Community College
Quincy, IL Skills
- Customer service
- HIPAA compliance
- Verbal and written communication
- Teamwork orientation
- Microsoft Office Tools
Timeline
Patient Financial Services Representative
Blessing Hospital
07.2013 - Current
Loan Processor
Personal Finance Company LLC
05.2006 - 07.2013
Associate of Science - Office Technology
John Wood Community College