Summary
Overview
Work History
Education
Skills
Personal Caregiver
Timeline
Generic
Heather Olsen

Heather Olsen

Shelby Township

Summary

Dedicated professional with a proactive approach and quick learning ability. Demonstrates strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.

Overview

13
13
years of professional experience

Work History

Receptionist

Wellpointe Sleep Diagnostic Center
Rochester Hills
03.2014 - 01.2021
  • Greeted patients and visitors warmly upon arrival at sleep diagnostic center.
  • Managed appointment scheduling, maintaining accurate patient records.
  • Processed insurance verifications and efficiently collected patient information.
  • Trained new reception staff on office procedures and systems.
  • Answered phone calls promptly, addressing inquiries regarding services and procedures.
  • Monitored inventory of office supplies, placing orders as needed.
  • Handled incoming calls, taking messages and transferring them to appropriate departments.

Server

Picanos Italian Restaurant
Rochester
02.2008 - 03.2014
  • Provided excellent customer service in a fast-paced dining environment.
  • Managed food and beverage orders using restaurant management software.
  • Assisted in training new staff on service protocols and menu knowledge.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Processed payments accurately using point-of-sale systems.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

GED -

Harlem High School
Machesney Park, IL
01-1996

Skills

  • Appointment scheduling
  • Insurance verification
  • Front desk operations
  • Communication coordination
  • Problem solving
  • Attention to detail
  • Team training
  • Time management
  • Professional demeanor

Personal Caregiver

  • Provided full time care and support for my husband during his 7 year battle with cancer. Managing complex medical schedules, coordinating with healthcare providers, administering medications and advocating for his needs throughout many treatment plans.
  • Developed strong organizational, problem solving, and communication skills while navigating the emotional and physical demands of long term caregiving.

Timeline

Receptionist

Wellpointe Sleep Diagnostic Center
03.2014 - 01.2021

Server

Picanos Italian Restaurant
02.2008 - 03.2014

GED -

Harlem High School

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