Heather Ostenson
Grand Forks,ND
Summary
Proactive leader with a strong focus on enhancing guest satisfaction and streamlining operations. Experienced in managing daily hotel operations, coordinating staff training, and implementing feedback systems that elevate service quality.
Overview
9
9
years of professional experience
Work History
Assistant Guest Services Manager
Canad Inns Destination Center - Grand Forks
Grand Forks, ND
04.2023 - 08.2024
- Assisted in managing daily guest services operations, ensuring exceptional customer experiences.
- Coordinated staff schedules to optimize service efficiency and meet peak demand periods.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Monitored front desk performance metrics, identifying areas for process improvement.
Assistant Hotel Manager
My Place Hotels
Grand Forks, ND
02.2022 - 04.2023
- Assisted in managing daily hotel operations to ensure optimal guest experiences.
- Coordinated staff schedules and training programs to enhance team performance.
- Developed guest feedback systems to improve service quality and satisfaction.
- Implemented inventory management processes for efficient resource allocation.
Staffing Coordinator
Hire Quest Direct
Grand Forks, ND
06.2022 - 02.2023
- Coordinated staffing schedules to optimize workforce allocation and meet project demands.
- Streamlined onboarding process, enhancing candidate experience and reducing time-to-fill positions.
- Assisted in implementing recruitment strategies, improving talent acquisition effectiveness.
- Maintained accurate records of employee information in HR software systems for compliance and reporting.
Leasing Consultant
IRET Properties
Grand Forks, ND
07.2015 - 04.2018
- Facilitated lease agreements, ensuring compliance with company policies and local regulations.
- Conducted property tours, highlighting amenities to prospective tenants and addressing inquiries.
- Developed strong relationships with clients, enhancing tenant satisfaction and retention rates.
- Managed resident communications, effectively resolving issues to maintain positive community relations.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Hooksett, NH12-2026
High School Diploma -
Jefferson Sr High School
Alexandria Mn06-2004
Associate of Arts - Web Design
University of Phoenix
Tempe, AZ03-2015
Skills
- Exceptional communication
- Staff training and development
- Team management
- Guest relations
Timeline
Assistant Guest Services Manager
Canad Inns Destination Center - Grand Forks
04.2023 - 08.2024
Staffing Coordinator
Hire Quest Direct
06.2022 - 02.2023
Assistant Hotel Manager
My Place Hotels
02.2022 - 04.2023
Leasing Consultant
IRET Properties
07.2015 - 04.2018
Bachelor of Science - Health Information Management
Southern New Hampshire University
High School Diploma -
Jefferson Sr High School
Associate of Arts - Web Design
University of Phoenix