Andrew Clark
Nashville,TN
Summary
Polished Assistant Guest Services Manager with successful record of meeting all guest needs. Discrete and knowledgeable with adaptable approach to handling unique requests. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Assistant Guest Services Manager
Parking Management Company
Nashville, TN
06.2025 - Current
- Assisted in daily operations to enhance guest experience and satisfaction.
- Coordinated guest check-in and check-out processes to ensure efficiency.
- Supported management in training new staff on guest service protocols.
- Resolved guest complaints promptly, maintaining high service standards.
- Prepared reports on service performance metrics and key indicators for management review.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained a Forbes compliant property
Guest Service Coordinator
Parking Management Company
Nashville, TN
12.2024 - 06.2025
- Oversaw valet team performance, enhancing service quality at a luxury four-star hotel.
Valet Attendant
PMC-Nashville, TN
Nashville, TN
04.2024 - 12.2024
- Luxury valet attendant at 4 star hotel
Store Associate
DICK'S Sporting Goods-Mount Juliet, TN
Mount Juliet, TN
08.2023 - 01.2024
- Customer service and sales on the floor
Education
High School Diploma -
Wilson Central Highschool
Lebanon, TNAssociate of Science - Fire Science
Volunteer State Community College
Gallatin, TNSkills
- Labor control
- Guest relations
- Team Training
- Generating reports
- Preparing payroll
- Well versed in Microsoft applications
- Conflict management
- Exceptional communication
- Payment collecting
- Forbes training
- LQA training
- Claims prevention
- Customer relationship management
- Strong leadership
- AI prompt writing and usage
Accomplishments
- In only 7 month drove TripAdvisor rank from number 60 to number 23 in TripAdvisor score
- From start to present at Hutton Hotel drive internal review average from 8.4 to 9.2
• Cum Laude in Highschool
• Highschool Wrestling Captain
• Graduated from Parking Management Company’s RAMP supervisory training and DRIVE management training
References
Ryan Maletta - Guest Service Manager of the Hutton Hotel
- (862) 282-3710
- rmaletta@parkingmgt.com
Kayla Kornrumph - Director of Rooms of the Hutton Hotel
- (314) 780-4408
- kayla.kornrumpf@huttonhotel.com
Christian Sala - Front Office Manger of the Hutton Hotel
- (949) 245-5552
- christian.sala@huttonhotel.com
Johnathan Rush - General Manager of the Hutton Hotel
- (615) 424-9412
- jonathan.rush@huttonhotel.com
Timeline
Assistant Guest Services Manager
Parking Management Company
06.2025 - Current
Guest Service Coordinator
Parking Management Company
12.2024 - 06.2025
Valet Attendant
PMC-Nashville, TN
04.2024 - 12.2024
Store Associate
DICK'S Sporting Goods-Mount Juliet, TN
08.2023 - 01.2024
High School Diploma -
Wilson Central Highschool
Associate of Science - Fire Science
Volunteer State Community College