Sydney Stefka
Winter Garden,FL
Summary
Professional in guest services, prepared to lead and elevate customer experiences. Background in managing guest services with a focus on improving service quality and operational efficiency. Known for fostering teamwork and delivering consistent results, adaptable to changing needs. Proficient in conflict resolution and staff training.
Overview
7
7
years of professional experience
Work History
Guest Services Supervisor
Target
Cleveland, OH
01.2025 - 01.2026
- I led and supported a team in delivering exceptional guest service while ensuring smooth front-end operations.
- I coached team members on guest interaction standards, conflict resolution, and efficient problem-solving, while stepping in to handle escalated guest concerns with empathy and professionalism.
- I oversaw daily operational tasks including cash handling, service desk functions, returns, and order pickups, while maintaining accuracy and compliance with company policies.
- I balanced leadership responsibilities with direct guest interaction, creating a welcoming, inclusive environment and supporting both team morale and overall guest satisfaction.
Performance Makeup Artist
Above The Barre Dance Academy
Berea, OH
01.2021 - 08.2025
- Applied makeup in accordance with clothing style.
- Scheduled onsite and offsite makeup appointments for clientele.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Sanitized makeup tools to avoid spread of infection.
Character Experience Host
Enchanted Parties
Cleveland, OH
08.2023 - 07.2025
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Youth Programs Counselor
YMCA
Cleveland, OH
05.2019 - 08.2021
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
Sales Associate
Palm Beach Tan
Cleveland
09.2024 - 10.2025
- Cultivated strong customer relationships through personalized service and product knowledge.
- Executed sales strategies to increase store visibility and drive revenue growth.
- Trained new sales associates on effective selling techniques and customer engagement practices.
- Analyzed customer feedback to refine product offerings and enhance shopping experience.
- Managed inventory levels, ensuring optimal stock availability and reducing shrinkage.
- Collaborated with team members to achieve sales targets and improve overall store performance.
Administrative Assistant
Kelly's Tax & Financial Services
Brook Park
01.2021 - 05.2024
- Coordinated schedules and meetings for executives, optimizing time management across departments.
- Managed correspondence, ensuring timely responses and effective communication with stakeholders.
- Developed and maintained filing systems, enhancing document retrieval efficiency by 30%.
- Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
- Led project documentation efforts, contributing to improved project tracking and accountability across teams.
Education
Associate of Applied Science - Businesses Management & Human Resources
Cuyahoga Community College
Cleveland, Ohio, OH08.2026
Skills
- Labor control
- Greeting customers
- Customer service standards
- Concierge services
- Optimizing team performance
- Resolving disputes
- Guest accommodations
Timeline
Guest Services Supervisor
Target
01.2025 - 01.2026
Sales Associate
Palm Beach Tan
09.2024 - 10.2025
Character Experience Host
Enchanted Parties
08.2023 - 07.2025
Performance Makeup Artist
Above The Barre Dance Academy
01.2021 - 08.2025
Administrative Assistant
Kelly's Tax & Financial Services
01.2021 - 05.2024
Youth Programs Counselor
YMCA
05.2019 - 08.2021
Associate of Applied Science - Businesses Management & Human Resources
Cuyahoga Community College