Heather Owens
New Castle,IN
Summary
Detail-oriented Eligibility Specialist with expertise in client assessment and eligibility determination. Proven ability to enhance client satisfaction through effective communication and documentation.
Overview
7
7
years of professional experience
Work History
Eligibility Specialist
Division of Family Resources
New Castle Indiana
10.2024 - Current
- Reviewed and processed applications for eligibility in various assistance programs.
- Conducted interviews to gather information and assess client needs effectively.
- Maintained accurate records of client interactions and eligibility determinations.
- Collaborated with team members to streamline application processing workflows.
- Provided guidance on program requirements and documentation needed for clients.
- Resolved discrepancies in client data through thorough investigation and analysis.
- Educated clients about available resources and services to enhance support outcomes.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
Case Manager
Action Staffing
New Castle Indiana
08.2022 - 10.2024
- Assessed client needs and developed personalized service plans to enhance support.
- Coordinated with external agencies to facilitate access to resources and services.
- Monitored client progress, adjusting care plans based on evolving needs.
- Documented case notes accurately, ensuring compliance with organizational standards.
- Conducted regular follow-ups with clients to evaluate satisfaction and outcomes.
- Trained new staff on case management protocols and best practices for efficiency.
- Collaborated with multidisciplinary teams to optimize client care strategies and interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Mental Health Clerk
Centurion
New Castle Indiana
06.2020 - 08.2022
- Managed patient records, ensuring accuracy and compliance with confidentiality regulations.
- Coordinated scheduling for mental health appointments, optimizing clinician availability and patient access.
- Assisted in the development of treatment plans by providing relevant patient information to healthcare providers.
- Implemented electronic health record systems, improving documentation efficiency and retrieval processes.
Medical Assistant
Centurion
New Castle Indiana
03.2019 - 08.2022
- Administered patient care and support services in compliance with healthcare regulations.
- Assisted with clinical procedures, ensuring adherence to safety protocols and best practices.
- Coordinated patient scheduling, optimizing clinic workflow and reducing wait times.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Conducted patient assessments, documenting vital signs and medical histories accurately.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Certificate - Medical Assisting
Seacoast Career Schools
Sanford, ME01-2005
High School Diploma -
Crysler High School
New Castle Indiana 06-1994
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Documentation and reporting
- Verbal communication
- Application review
- Appointment scheduling
- Documentation and paperwork
- Confidentiality
- Public assistance programs
- Interviewing techniques
- Eligibility determination
- Excellent communication
- Attention to detail
- Multitasking
Timeline
Eligibility Specialist
Division of Family Resources
10.2024 - Current
Case Manager
Action Staffing
08.2022 - 10.2024
Mental Health Clerk
Centurion
06.2020 - 08.2022
Medical Assistant
Centurion
03.2019 - 08.2022
Certificate - Medical Assisting
Seacoast Career Schools
High School Diploma -
Crysler High School