Heather Paddock
Broken Arrow
Summary
Professional administrative support specialist prepared to excel in healthcare environments. Known for reliability, adaptability, and proactive approach in managing complex schedules, patient interactions, and confidential records. Strong focus on teamwork, ensuring smooth operations and effective communication within medical settings. Skilled in medical terminology, office software, and patient confidentiality protocols.
Overview
19
19
years of professional experience
Work History
Secretary/School Registrar
Broken Arrow Public Schools
07.2017 - 01.2025
- Maintained accurate records of student information, enhancing data integrity across systems.
- Facilitated correspondence between parents and administration, fostering positive relationships within the community.
- Implemented filing systems that improved document retrieval efficiency and organization.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Admissions Coordinator
Oklahoma Surgical Hospital
08.2005 - 07.2017
- Coordinated patient admissions, ensuring compliance with hospital policies and procedures.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Managed confidential patient information using electronic health record systems efficiently.
- Developed and implemented streamlined workflows to improve admission processes.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OKSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Schedule management
- HIPAA guideline compliance
- Phone etiquette
- Task prioritization
- Phone reception
- Confidentiality
- Filing experience
- Data entry
- Clear communication
Timeline
Secretary/School Registrar
Broken Arrow Public Schools
07.2017 - 01.2025
Admissions Coordinator
Oklahoma Surgical Hospital
08.2005 - 07.2017
High School Diploma -
Broken Arrow High School