Heather Palma
Chandler
Summary
To provide support to Mental health patients and detox patients a safe environment for recovery while going through the hardest transition in life
Self motivated, Excellent Communicator, Creditable, Great team member.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Telecare-Clark County E&T
Shelton
05.2025 - Current
- Monitored patient behavior and provided immediate support during crises.
- Assisted in developing and implementing individualized treatment plans.
- Documented patient interactions and progress in electronic health records.
Lead Behavioral Health Technician
Via Linda Behavioral Hospital
Scottsdale
06.2023 - Current
- Q15 checks transfer unit to meals and activities.
- Help nurses with skin checked blood pressures.
- Intakes/ discharges community meetings.
- Helping adults adolescents who are in crisis feel safe.
- CPI certification.
Patient Care Coordinator BHT
MIND 24-7
Scottsdale
04.2023 - 01.2024
- Company Overview: 24 hour a day ER type clinic serving the mental health community provide services for adult and adolescents with mental illness and special needs.
- Provide intake and assessment for patients in mental crisis.
- Complete all intake paper and discharge papers.
- Skin checks vitals entering patient information.
- Provide safe environment while still getting service during crisis.
- CBI CPR certified night shift.
- 24 hour a day ER type clinic serving the mental health community provide services for adult and adolescents with mental illness and special needs.
Lead BHT
Copper Springs East Behavioral Health Hospital
Gilbert
02.2023 - 04.2023
- Welcoming patients with mental disorders or in current crisis.
- Receive patient from intake Vitals skins check contraband checks.
- Q15 1:1 patient care.
- ADLS if needed for patient care.
- Transition patience to the hospital to all meals.
- Perimeter of checks before letting patients outdoors for cigarette time/outdoor time.
- Providing mental health needs in group settings.
- Part of the response de-escalation team CBI/ Safety, clinch, certified.
- CPR/First Aide certified.
Lead BHT
Aurora behavioral Health
Tempe
06.2019 - 02.2023
- Working with patients in mental health crises in a hospital setting.
- Help provide a safe environment for patients and mental crisis kids with autism and adolescence.
- Knowing how to process and discharge patients contraband checks and all appropriate paperwork.
- I am currently a Lead Behavioral Health Technician.
- I am also a certified CPR and first aid instructor for my current employer.
- Assisted with ECT treatments.
- Was apart of leadership team for BHTs.
- Trained on coming new hires on Q15s safety checks patient right information.
- Days 7-7:30pm NOC also 7-7:30am.
Drivetime
DRIVETIME
Mesa
12.2018 - 04.2019
- Collection for overdue accounts work with clients to help make account current and keep vehicle.
Client Support
Private Home Care Tracy Doty
Mesa
10.2013 - 12.2013
- Working with clients in the home, helping set appointments and getting to doctor appointments, companionship, daily needs.
Paraprofessional/Teacher Assistant
Apache Junction School District
Apache Junction
08.2004 - 05.2010
- Assistance special education teachers with coordinating activities and managing daily activities of Autistic Children, in a school setting.
Education
High School -
Capital High School
Olympia, WA01.1996
Skills
- Crisis Intervention
- Behavioral Health
- Special Needs
- Special Education
- Developmental Disabilities Experience
- Medication Administration
- Caregiving
- Autism Experience
- Human resources
Certification
- First Aid Certification
- CPR Certification
- Professional in Human Resources
- Driver's License
Work Authorization
Authorized to work in the US for any employer
Assessments
Work style: Reliability, Proficient, 02/01/22, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Mental Health Technician
Telecare-Clark County E&T
05.2025 - Current
Lead Behavioral Health Technician
Via Linda Behavioral Hospital
06.2023 - Current
Patient Care Coordinator BHT
MIND 24-7
04.2023 - 01.2024
Lead BHT
Copper Springs East Behavioral Health Hospital
02.2023 - 04.2023
Lead BHT
Aurora behavioral Health
06.2019 - 02.2023
Drivetime
DRIVETIME
12.2018 - 04.2019
Client Support
Private Home Care Tracy Doty
10.2013 - 12.2013
Paraprofessional/Teacher Assistant
Apache Junction School District
08.2004 - 05.2010
High School -
Capital High School