Heather Patton
Tonopah,NV
Summary
Experienced in managing daily operations within a retail environment, demonstrating strong cash handling and customer service skills. Analyzed customer buying patterns to identify sales trends, which informed inventory management decisions. Assisted in training new employees and conducted performance reviews to enhance team effectiveness. Ensured compliance with health and safety regulations while maintaining store appearance and operational standards.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Analytical professional competent in overseeing workplace functions. Manages large teams and builds trust with direct and indirect business partners. Confident and negotiable individual with strong prioritization and decision-making skills.
Results-driven Shift Lead known for unparalleled productivity and efficiency in task completion. Skilled in team leadership, schedule management, and conflict resolution. Excel at communication, problem-solving, and adaptability to ensure smooth operations and team cohesion.
Overview
4
4
years of professional experience
Work History
Shiftlead
Loves Travel Stop
Tonopah, NV
10.2024 - Current
- Handled cash register transactions accurately while providing excellent customer service.
- Analyzed customer buying patterns to identify trends in sales activity.
- Assisted in the training of new employees.
- Identified opportunities for operational improvements and communicated them to management.
- Ensured compliance with health and safety regulations at all times.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Assistant Manager
Family Dollar
Tonopah, NV
04.2024 - 10.2024
- Created reports on sales trends, inventory levels, and financial data.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Animal Control Officer
Nye County Sheriff's Office
Tonopah, NV
06.2022 - 05.2024
- Assisted in the capture of stray animals using humane trapping techniques.
- Developed educational materials about responsible pet ownership practices.
- Provided instruction to staff members on proper handling techniques for various types of animals.
- Issued citations for violations of municipal ordinances relating to animal control.
- Documented all activities in computerized records management system.
- Organized special projects aimed at improving overall standards of animal care.
- Facilitated adoptions at local shelters or other rescue organizations.
- Investigated allegations of animal bites and quarantine and isolation procedures as required by law.
- Monitored parks and recreational areas for dangerous wild animals such as coyotes or foxes.
- Conducted investigations of suspected animal cruelty cases, interviewed witnesses, and collected evidence.
- Enforced licensing requirements for pets within city limits.
- Responded to animal control related calls and complaints from the public.
- Maintained detailed reports on captured animals, including species, breed, color, sex and age.
- Participated in community outreach events focused on pet adoption, low-cost spaying and neutering services, rabies vaccination clinics .
- Provided safe transport of animals to shelters or veterinary facilities for medical treatment.
- Educated pet owners on responsible pet ownership practices such as spay and neuter programs and proper vaccination protocols.
- Worked closely with local veterinarians to ensure proper care for impounded animals.
- Used investigative sources to gather information related to animal-related complaints and issues.
- Investigated reports of animal abuse and issued citations and warnings.
- Provided food and water for neglected or improperly supervised animals.
- Restrained wild animals and livestock to prevent escape or capture for return to holding areas.
- Maintained files of impoundments and dispositions of animals.
- Organized adoption of unclaimed animals with local rescue shelters.
- Collected evidence for court prosecutions related to animal treatment.
- Interviewed witnesses to investigate reports of animal attacks or cruelty.
- Answered public inquiries, regarding animal control operations.
Detention Technician
Nye County Sheriff's Office
Tonopah, NV
02.2021 - 06.2022
- Assisted with the intake of new detainees by collecting and processing paperwork.
- Prepared reports on incidents involving inmates or staff members as needed.
- Processed visitors into the facility, ensuring that all applicable regulations were followed.
- Developed effective relationships with outside agencies such as law enforcement organizations.
- Provided direct supervision to inmates in housing units, recreational areas, and other areas of the facility.
- Monitored video surveillance systems within the detention center to detect suspicious activities or behavior.
- Performed periodic cell inspections to ensure safety and security standards were maintained.
Education
Associate of Science - Business Management
Colorado Technical University
Colorado Springs, CO08-2018
Skills
- Cash handling
- Customer service
- Inventory management
- Employee training
Timeline
Shiftlead
Loves Travel Stop
10.2024 - Current
Assistant Manager
Family Dollar
04.2024 - 10.2024
Animal Control Officer
Nye County Sheriff's Office
06.2022 - 05.2024
Detention Technician
Nye County Sheriff's Office
02.2021 - 06.2022
Associate of Science - Business Management
Colorado Technical University