Heather Perez
Midland ,TX
Summary
Dynamic professional with experience as an Assistant Manager at Kent Kwik Convenience Stores, excelling in customer service and team leadership. Proven track record in enhancing operational accuracy and fostering a positive work environment. Skilled in money handling and decision-making, consistently improving service quality and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Kent Kwik Convenience Stores
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Care Assistant
Tripple C Health Care
02.2022 - 12.2023
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Education
High School Diploma -
Stratford University
Online08-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Accomplishments
My responsibilities as a Assistant Manager was taking the place of the manager the store does not have one , I openned the store as well as close the store , getting the store ready to be looking presentable , having a good relationship with my customers and the sales merchandiser and making sure i had stocked so my guests would be coming back , always greeting them with a friendly smie and greeting them no matter how early in the morning it was,.
- Documented and resolved [Issue] which led to good results
- Achieved [Result] through effectively helping with [Task].
Certification
- Certified TBAC
- Licensed Drivers Licensed
- Food Handling Certified
Languages
Spanish
Timeline
Assistant Manager
Kent Kwik Convenience Stores
12.2022 - Current
Care Assistant
Tripple C Health Care
02.2022 - 12.2023
High School Diploma -
Stratford University
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