Heather Perkins
Clinton,ME
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
MODIVCARE
WFH, ME
07.2023 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries via phone, email, and chat.
- Updated databases with new and modified customer data.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
Technical Support Representative
Nitto Tire U.S.A. Inc.
WFH, ME
08.2021 - 04.2023
- Resolved escalated customer service issues in a timely manner.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Created reports on customer complaints and feedback for management review.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Handled customer service issues by providing guidance or escalating for advanced support.
Customer Service Representative
SUPPORT SERVICES GROUP
WESTBROOK, ME
06.2020 - 08.2021
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
LAWRENCE HIGH SCHOOL
MAINE06-2010
Some College (No Degree) - Mental Health
KENNEBEC VALLEY COMMUNITY COLLEGE
MAINESkills
- Customer service
- Data entry
- Technical troubleshooting
- Database management
- Report generation
- Communication skills
- HIPAA
- CRM Software
- Inbound and outbound calling
- Punctuality and reliability
- Microsoft Office Suite
- Critical thinking
Timeline
Customer Service Representative
MODIVCARE
07.2023 - Current
Technical Support Representative
Nitto Tire U.S.A. Inc.
08.2021 - 04.2023
Customer Service Representative
SUPPORT SERVICES GROUP
06.2020 - 08.2021
High School Diploma -
LAWRENCE HIGH SCHOOL
Some College (No Degree) - Mental Health
KENNEBEC VALLEY COMMUNITY COLLEGE
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