Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Perry

Georgetown,Kentucky

Summary

Strong leader and analytical problem-solver with talents for team building and motivating, as well as streamlining operations to decrease costs and promote organizational efficiency. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager of Agent Support

Smith.ai
01.2022 - Current

Assistant Manager of Agent Support

Smith
06.2021 - Current

Virtual Receptionist

Smith.ai
03.2020 - 06.2021

Customer Service Representative

Sitel
09.2017 - 02.2019
  • Managing a high volume of inbound and outbound calls
  • Enrolling in / making changes to participant health and welfare benefits
  • Answering customers' inquiries and resolving customers’ issues
  • Communicating with team members, team leaders, supervisors, and appropriate parties to ensure customer satisfaction and resolution
  • Maintaining / updating customer information
  • Focusing on KPI/metrics
  • Ensuring workflow completion

Education

Bachelor of Science - Health Information Management

Western Kentucky University
Bowling Green, KY
05.2024

Associate of Applied Science - Medical Information Technology

Big Sandy Community And Technical College
05.2017

Skills

  • Process Evaluations
  • Policy Development and Enforcement
  • Project Management
  • Performance Monitoring and Evaluation
  • Departmental Operations Management
  • Agent Support
  • Data Collection / Evaluation
  • Technical Writing / Procedural Documentation
  • Customer Service / Support
  • Customer Account Management
  • Microsoft Office
  • Medical Records
  • Medical Office Procedures
  • Medical Insurance
  • Medical Receptionist
  • Medical Billing
  • EMR / EHR Systems
  • Benefits Administration
  • Transcription

Certification

  • Medical Administrative Assistant Diploma
  • Medical Records Specialist Diploma
  • Medical Unit Coordinator Certification
  • Medical Receptionist Certification
  • Hospital Admissions Specialist Certificate
  • NOCTI Certification in Health Informatics

Timeline

Manager of Agent Support

Smith.ai
01.2022 - Current

Assistant Manager of Agent Support

Smith
06.2021 - Current

Virtual Receptionist

Smith.ai
03.2020 - 06.2021

Customer Service Representative

Sitel
09.2017 - 02.2019

Bachelor of Science - Health Information Management

Western Kentucky University

Associate of Applied Science - Medical Information Technology

Big Sandy Community And Technical College

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Heather Perry