Heather Pietanza
Boca Raton,FL
Summary
Dynamic senior operations and client engagement executive with extensive leadership experience in proptech, multifamily housing, and client success. Proven expertise in scaling operations and cultivating high-performing teams to enhance client retention and drive revenue growth. Strong track record of strategic implementation and process improvement, bolstered by effective executive partnerships that promote organizational excellence. Dedicated to delivering innovative solutions that elevate client satisfaction and optimize operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Vice President of Client Engagement
Tour24
04.2021 - Current
- Lead client onboarding, implementation, and activation strategy for new business accounts.
- Drive operational execution for product launches, revenue recognition, and implementation timelines.
- Manage and mentor Client Engagement and support Client Success teams to improve performance and scalability.
- Partner with Sales and Executive teams to align activations with company growth goals.
- Develop standardized processes to improve client experience, adoption, and retention.
- Deliver operational forecasting, reporting, and KPI analysis to executive leadership.
- Serve as executive escalation contact for implementation and client service issues.
Asset Optimization Advisor & Account Success Manager
RealPage Inc.
06.2017 - 04.2021
- Managed executive-level client relationships across revenue management and business intelligence platforms.
- Led product implementations, training, and strategic consulting for multifamily clients.
- Delivered performance reporting, analytics, and KPI-driven recommendations.
- Created dashboards and customized reporting to support operational decision-making.
- Collaborated cross-functionally to improve client adoption, retention, and satisfaction.
Vice President of Operations / Regional Manager
YMP Real Estate Management
06.2014 - 08.2016
- Oversaw operations for 4,000+ multifamily units across multiple states.
- Led regional managers, property managers, maintenance, and accounting teams.
- Improved NOI and cash flow by 14% through operational and financial optimization.
- Negotiated vendor contracts and reduced operating expenses by 4%.
- Developed operating budgets, staffing strategies, and company procedures.
Senior Vice President of Operations
Richman Property Services Inc.
03.2004 - 12.2012
- Directed operations for 13,000+ LIHTC and conventional apartment units across multiple states.
- Managed regional leadership teams, compliance, marketing, and training departments.
- Implemented operational policies, staffing initiatives, and financial controls.
- Reduced annual operating expenses through strategic vendor negotiations.
- Led budgeting, acquisitions, and organizational growth initiatives.
Education
Northern Arizona University (NAU) & Arizona State University (ASU)
Skills
- Client Success
- Operations Leadership
- Revenue Growth & KPI Reporting
- Process Improvement
- Project Management
- Team Development
- Critical Thinking
- Salesforce
Certification
- ARM (Institute of Real Estate Management)
- C3P Certified Revenue Manager
- Florida & Arizona Real Estate Broker Licenses
Timeline
Senior Vice President of Client Engagement
Tour24
04.2021 - Current
Asset Optimization Advisor & Account Success Manager
RealPage Inc.
06.2017 - 04.2021
Vice President of Operations / Regional Manager
YMP Real Estate Management
06.2014 - 08.2016
Senior Vice President of Operations
Richman Property Services Inc.
03.2004 - 12.2012
Northern Arizona University (NAU) & Arizona State University (ASU)