Heather Pierson
White House,TN
Summary
Dynamic Office Manager at Sundek Of Nashville with proven expertise in streamlining operations and enhancing team productivity. Skilled in financial tracking and customer relations, I successfully implemented efficient systems that reduced costs and improved workflow. Adept at fostering communication across departments, I prioritize collaboration and exceptional service delivery.
Overview
11
11
years of professional experience
Work History
Office Manager
Sundek Of Nashville
03.2023 - Current
- Streamlined office operations by implementing efficient filing and record-keeping systems.
- Coordinated scheduling and logistics for meetings, enhancing team productivity.
- Managed vendor relationships to ensure timely supply deliveries and service agreements.
- Oversaw office budget, tracking expenses and identifying cost-saving opportunities.
- Facilitated communication between departments to enhance workflow and project collaboration.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Administrative Assistant
Right At Home Health Care
Hendersonville, TN
03.2021 - 03.2023
- Managed scheduling and coordination of client appointments to enhance service delivery.
- Assisted in maintaining organized patient records using electronic health record systems.
- Responded to client inquiries, providing accurate information regarding services offered.
- Supported billing processes by preparing invoices and verifying payment details.
- Coordinated communication between healthcare professionals and clients for effective care management.
- Developed efficient filing systems to improve document retrieval and management processes.
- Implemented office supply inventory management to ensure adequate resources for operations.
- Trained new staff on administrative procedures and software usage for streamlined onboarding experience.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Host Home Provider
Ariel Clinical Services
Grand Jct, CO
02.2018 - 02.2021
- Provided personalized support to individuals with disabilities in daily living activities.
- Coordinated transportation and community outings to enhance social engagement.
- Maintained accurate documentation of client progress and care plans.
- Developed individual care strategies based on unique client needs and preferences.
- Collaborated with interdisciplinary teams to ensure holistic care approaches.
- Monitored health conditions, reporting changes to appropriate healthcare professionals.
- Implemented feedback mechanisms to improve service delivery and client satisfaction.
- Advocated on behalf of clients during meetings with service providers securing additional resources and supports.
- Organized recreational activities tailored to individual interests leading to improved mental health outcomes for clients.
- Coordinated with interdisciplinary teams including therapists, case workers and family members to provide seamless care.
- Administered medication as prescribed by physicians, ensuring proper dosage and adherence to schedules.
- Offered emotional support to clients during challenging times or when facing personal obstacles.
- Managed household budgets and expenses for clients'' homes while maintaining financial responsibility.
- Maintained accurate records of client progress, ensuring timely updates for families and case managers.
- Collaborated with healthcare professionals to ensure clients received appropriate medical care and support services.
Bariatric Patient Navigator
Community Hospital
Grand Jct, CO
06.2015 - 06.2018
- Coordinated patient appointments and follow-ups to enhance care continuity.
- Assisted patients in navigating healthcare services and resources effectively.
- Educated patients about treatment plans, medications, and available support services.
- Facilitated communication between patients and healthcare providers to ensure clarity.
- Managed patient records and documentation to maintain compliance with regulations.
- Developed resource materials to improve patient understanding of healthcare processes.
- Streamlined referral processes to optimize patient access to specialized care.
- Collaborated with multidisciplinary teams to enhance overall patient experience and satisfaction.
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Managed a caseload of diverse patients with various health conditions, consistently meeting performance metrics for quality and timeliness of care.
- Assisted patients in scheduling doctor and healthcare appointments.
- Conducted ongoing assessments of patient needs, adjusting care plans accordingly for optimal outcomes.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Coached patients on self-advocacy.
- Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
- Developed strategies to improve overall efficiency in the navigation process while maintaining high-quality care standards.
- Increased patient engagement by developing culturally sensitive educational materials and outreach initiatives.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Ensured seamless transitions between levels of care by coordinating appointments, referrals, insurance authorizations, and follow-up communication.
- Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies.
- Contributed to the ongoing development of best practices for patient navigation by staying current on industry trends, research findings, and professional development opportunities.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- Educated patients on insurance and healthcare plans.
- Fostered strong relationships with local service organizations to expand available resources for patient referrals.
- Helped patients and family members deal with loss and post-mortem planning.
Education
No Degree - General Studies
CMU
Grand Jct, COGED - General Studies
R-5 High School
Grand Jct, CO05.1992
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Document management
- Clerical support
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Conflict management
- Staff hiring
- Supply management
- Administrative oversight
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Workflow optimization
- Financial reporting
- Financial tracking
- Team supervision
- Staff training
- Event coordination
- Meeting planning
- Facility management
- Team bonding
- Workflow planning
Interests
I am a creative person who has great communication skills and can easily develop relationships.
I enjoy crafting, photography and traveling
Timeline
Office Manager
Sundek Of Nashville
03.2023 - Current
Administrative Assistant
Right At Home Health Care
03.2021 - 03.2023
Host Home Provider
Ariel Clinical Services
02.2018 - 02.2021
Bariatric Patient Navigator
Community Hospital
06.2015 - 06.2018
No Degree - General Studies
CMU
GED - General Studies
R-5 High School