Myisha Johnson
Manassas,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Dispatch Manager
Johnson's Towing And Recovery
02.2018 - Current
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
Shift Leader
Hyundai Of Chantilly
03.2016 - 01.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Shift Manager
Claire's Boutique
09.2015 - 12.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Stonewall Jackson HS (now Unity Reed HS)
Manassas, VA06.2016
Skills
- Time Management
- Active Listening
- Customer Service
- Schedule Coordination
- Team Leadership
- Verbal and written communication
Timeline
Dispatch Manager
Johnson's Towing And Recovery
02.2018 - Current
Shift Leader
Hyundai Of Chantilly
03.2016 - 01.2018
Shift Manager
Claire's Boutique
09.2015 - 12.2017
High School Diploma -
Stonewall Jackson HS (now Unity Reed HS)