Heather Possi
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
8
8
years of professional experience
Work History
Customer Onboarding Manager
Agenium
01.2021 - Current
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Proved successful working within tight deadlines and a fast-paced environment.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
IT Quality Analyst
Management Research Services Inc
05.2019 - 01.2021
- Created and revised procedures, checklists and job aids to reduce errors.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Proven ability to learn quickly and adapt to new situations.
Business Analyst
Management Research Services Inc
05.2017 - 05.2019
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
Education
Certificate of Technical Studies - Health Unit Coordinator
Milwaukee Area Technical College
Milwaukee, WISkills
- Work flow planning
- Project tracking
- Project development and lifecycle
- Systems installation, configuration, and upgrading
- Performance improvements
- Stakeholder communications
- Agile methodology
Timeline
Customer Onboarding Manager
Agenium
01.2021 - Current
IT Quality Analyst
Management Research Services Inc
05.2019 - 01.2021
Business Analyst
Management Research Services Inc
05.2017 - 05.2019
Certificate of Technical Studies - Health Unit Coordinator
Milwaukee Area Technical College
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