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Heather Pschigoda
Islamorada,FL
Summary
Dependable individual with strong communication, problem-solving, and multitasking strengths. Brings reliability, initiative, and a positive attitude to every role. Eager to learn and adapt in new environments, contributing effectively to team goals and workplace success.
Overview
30
30
years of professional experience
Work History
Spa Front Desk
Hawks Cay Resort
Marathon, FL
01.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Receptionist
Lansing Surgery Center
Lansing, MI
09.2024 - 09.2025
- Managed patient check-in and appointment scheduling efficiently.
- Coordinated communication between medical staff and patients to facilitate smooth operations.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted in verifying insurance information to ensure proper billing processes.
- Handled incoming calls, providing information and directing inquiries appropriately.
- Implemented improvements in front desk procedures to enhance patient experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Bridgman Senior High School
Bridgman, MI05-1992
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Calm under pressure
Timeline
Spa Front Desk
Hawks Cay Resort
01.2026 - Current
Receptionist
Lansing Surgery Center
09.2024 - 09.2025
High School Diploma -
Bridgman Senior High School