Jhonny Heredia Alvarez
West Jordan,UT
Summary
Positive and upbeat Spa Front Desk successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
6
6
years of professional experience
Work History
Spa Front Desk
Hilton
Orlando, FL
11.2021 - 12.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Responded to inquiries and room requests made online, by phone and via email.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Spa Attendant
Hilton
Orlando, FL
06.2018 - 12.2023
- Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.
- Collected soiled linens from treatment rooms and restocked closets and bathrooms.
- Instructed guests on safety procedures and spa policies.
- Assisted spa technicians with room set-up.
Merchandiser
Walt Disney World Company
Orlando, FL
11.2021 - 02.2022
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Monitored stock to maintain sufficient quantity of featured product.
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
Lifeguard
Red Jacket Beach Resort
North Conway, NH
05.2021 - 11.2021
- Kept watch over swimmers to respond quickly to distress situations.
- Maintained neat and clean pool area and clean water.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Observed sections of assigned water zone of responsibility.
- Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
- Adhered strictly to emergency action plans.
- Cleaned, brushed and vacuumed pool to keep clean.
Education
High School Diploma -
U.E. Generalisimo Francisco De Miranda
Caracas, Venezuela07.2014
Skills
- Courteous and Professional
- Verbal and Written Communication
- Customer Service
- Scheduling and Calendar Management
- Multi-Line Phone Systems
- Positive Attitude and Energetic
- Appointment Scheduling
- Hospitality Services
- Cash Transactions
- Meeting Arrangements
- Customer Assistance and Interaction
- Team Collaboration
- Fluent in Spanish and English
Timeline
Spa Front Desk
Hilton
11.2021 - 12.2023
Merchandiser
Walt Disney World Company
11.2021 - 02.2022
Lifeguard
Red Jacket Beach Resort
05.2021 - 11.2021
Spa Attendant
Hilton
06.2018 - 12.2023
High School Diploma -
U.E. Generalisimo Francisco De Miranda