Heather Qualls
Savannah,GA
Summary
Detail-oriented Office Manager focused on financial improvements and efficiency. Expertise includes reporting, event and travel planning, vendor relations and budgeting. Strong manager of teams and logistics.
Skilled Dental Assistant with nine years of experience and success providing chair-side assistance to dental hygienists and dentists in fast-paced dental offices. Accurate when preparing equipment and materials for treatment, taking radiographs, and educating patients. Clear communicator driven to produce ideal patient outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Live Oak Endodontics
Savannah, GA
02.2023 - 02.2024
- Managed all front desk operations, including phone calls and customer service inquiries.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Assisted in training new employees on office policies and procedures related to dental services.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
Administrative Coordinator
Beyond Exceptional Dentistry
Savannah, GA
07.2022 - 03.2023
- Prepared detailed reports and presentations for executive staff.
- Maintained calendars for multiple dentists and staff.
- Assisted with onboarding of new employees by providing information packets and training materials.
Dental Office Manager
SGA Dental Partners
Pooler, GA
11.2021 - 07.2022
- Managed operations for 25-person dental practice, facilitating excellent patient support services, direction and guidance.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Created reports detailing daily activities, staff performance metrics, and other relevant information.
- Assisted in training new employees on office policies and procedures related to dental services.
- Monitored inventory of dental supplies and placed orders when necessary.
Office Manager & Lead RDA
Quality Dental Care
Cookeville, TN
03.2016 - 08.2021
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Sterilized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Endodontic Dental Assistant
Cumberland Endodontics
Cookeville, TN
05.2015 - 02.2016
- Assisted dentist with completing procedures such as root canals and apicoectomy.
- Selected and prepared tools used for procedures by sterilizing and preparing setups.
- Updated patient records with new data and treatment information.
Customer Service and Online Support Representative
SunTrust Bank
Cookeville, TN
02.2009 - 01.2013
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Delivered software solutions consistent with product roadmap, release plan milestones and key performance indicators.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
Education
RDA -
Dental Staff School of Tennessee
Franklin, TN01.2015
High School Diploma -
Lancaster High School
Lancaster, CA05-2000
Skills
- Scheduling and calendar management
- Training and coaching
- Workforce Management
- Banking operations
- Invoicing and billing
- Accounts payable and receivable
- Dentrix, Open Dental, Easy Dental, PBS Endo, and TDO software experience
Certification
The Digital Office CERTIFICATIONS for Dental Jobs RDA, Registered Dental Assistant Certification Radiology and Safety Certification CPR Certification, Sealant Certification Coronal Polishing Nitrous Oxide Monitoring
References
Clyde Andrews, DDS 912-507-8604 ; Merandaa Miller, EFDA 502-504-7653 ; Morgan Bacot, DA 912-667-5441
Timeline
Office Manager
Live Oak Endodontics
02.2023 - 02.2024
Administrative Coordinator
Beyond Exceptional Dentistry
07.2022 - 03.2023
Dental Office Manager
SGA Dental Partners
11.2021 - 07.2022
Office Manager & Lead RDA
Quality Dental Care
03.2016 - 08.2021
Endodontic Dental Assistant
Cumberland Endodontics
05.2015 - 02.2016
Customer Service and Online Support Representative
SunTrust Bank
02.2009 - 01.2013
RDA -
Dental Staff School of Tennessee
High School Diploma -
Lancaster High School
Similar Profiles
Liset LopezLiset Lopez
Instructional Aide Special Education at Live Oak School DistrictInstructional Aide Special Education at Live Oak School District
Jesse CamposJesse Campos
After-School Tutor at Live Oak School DistrictAfter-School Tutor at Live Oak School District
Aimee WardAimee Ward
Food Service Manager at Live Oak Charter SchoolFood Service Manager at Live Oak Charter School
Faheem AhmadzaiFaheem Ahmadzai
Linguist Analyst at Torden LLCLinguist Analyst at Torden LLC
Sharion RobinsonSharion Robinson
Front Desk Receptionist at Residence Inn MarriottFront Desk Receptionist at Residence Inn Marriott