Heather Qualls
Chattanooga,TN
Summary
Dynamic and adaptable administrative professional with a proven track record in office management, scheduling, and communication. Expertise in coordinating tasks, managing calendars, and optimizing office operations to drive productivity and efficiency. A reliable team player excelling in fast-paced environments, ensuring seamless workflow and collaboration. Recognized for strong problem-solving abilities, exceptional organizational skills, and a steadfast commitment to achieving results.
Overview
25
25
years of professional experience
Work History
Administrator Assistant/Surgical Coordinator
Savannah Perio & Implants
Savannah, GA
03.2024 - Current
- Managed scheduling and correspondence to enhance operational efficiency.
- Assisted in budgeting processes by tracking expenses and processing invoices.
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed patient records utilizing electronic health record systems for accuracy and compliance.
- Coordinated communication between dental staff and patients, ensuring clarity in treatment plans.
Office Manager
Live Oak Endodontics
Savannah, GA
02.2023 - 02.2024
- Managed daily office operations, ensuring smooth workflow and efficient resource allocation.
- Coordinated patient scheduling and appointment management, improving patient satisfaction rates.
- Oversaw inventory management, optimizing supply levels for dental materials and equipment.
- Led team meetings to address operational challenges and implement strategic solutions.
- Maintained accurate financial records, ensuring timely billing and reimbursement processes.
Administrative Coordinator
Beyond Exceptional Dentistry
Savannah, GA
07.2022 - 03.2023
- Trained and mentored new administrative staff on office protocols and software applications.
- Coordinated office operations to streamline patient scheduling and enhance workflow efficiency.
- Managed inventory of dental supplies, optimizing procurement processes to reduce costs and ensure availability.
Dental Office Manager
SGA Dental Partners
Pooler, GA
11.2021 - 07.2022
- Oversaw daily operations, ensuring efficient patient flow and optimal scheduling.
- Managed accounts receivable and billing processes, enhancing financial accuracy.
- Trained and mentored administrative staff, promoting team development and performance.
- Coordinated with dental teams to streamline communication and increase workflow productivity.
Office Manager & Lead RDA
Quality Dental Care
Cookeville, TN
02.2016 - 10.2021
Endodontic Dental Assistant
Cumberland Endodontics
Cookeville, TN
05.2015 - 02.2016
Customer Service and Online Support Representative
SunTrust Bank
Cookeville, TN
02.2009 - 01.2014
Business Account Specialist
AT&T
Palmdale, CA
08.2004 - 07.2007
Legal Secretary
Dominick Mills, Esq
Palmdale, CA
09.2000 - 08.2004
Education
RDA -
Dental Staff School of Tennessee
Franklin, TN01.2015
High School Diploma -
Lancaster High School
Lancaster, CA05-2000
Skills
- Scheduling and calendar management
- Staff Management
- Banking operations
- Dentrix, Open Dental, Easy Dental, PBS Endo, DSN, TDO software experience, as well as Microsoft Suite programs
- Office Management
- Billing
- Front office operations
Timeline
Administrator Assistant/Surgical Coordinator
Savannah Perio & Implants
03.2024 - Current
Office Manager
Live Oak Endodontics
02.2023 - 02.2024
Administrative Coordinator
Beyond Exceptional Dentistry
07.2022 - 03.2023
Dental Office Manager
SGA Dental Partners
11.2021 - 07.2022
Office Manager & Lead RDA
Quality Dental Care
02.2016 - 10.2021
Endodontic Dental Assistant
Cumberland Endodontics
05.2015 - 02.2016
Customer Service and Online Support Representative
SunTrust Bank
02.2009 - 01.2014
Business Account Specialist
AT&T
08.2004 - 07.2007
Legal Secretary
Dominick Mills, Esq
09.2000 - 08.2004
High School Diploma -
Lancaster High School
RDA -
Dental Staff School of Tennessee
References
References available upon request.