Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Heather Quam

Des Moines,IA

Summary

Heart of a Servant. I'm most passionate about caring for people. I have served and taken care of others in many different capacities over the years. If given the opportunity I truly believe I would be a great fit for this position.

Overview

16
16
years of professional experience

Work History

Server

Cheesecake Factory Restaurant
West Des Moines, IA
05.2019 - Current
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Assisted in training new servers.

Senior Phlebotomist

Octapharma Plasma Center
Des Moines, IA
04.2011 - 02.2012
  • Assessed donor eligibility by conducting physical evaluations according to established protocols.
  • Assisted in the collection of plasma donations from donors.
  • Assisted in training new employees on proper procedures related to donor collection processes.

Medical Support Specialist

CareCore National
Colorado Springs, CO
06.2008 - 07.2011
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Assisted customers in pre authorizations for medical exams such as MRI, CT, etc.
  • Provided administrative support to physicians, nurses, and other healthcare providers.

CNA

Sunny Vista Living Center
Colorado Springs, CO
06.2006 - 05.2008
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Monitored food intake and output as directed by nursing staff.

Education

Associates Degree in Medical Specialties - Medical Assistant

College America
Colorado Springs, CO
08-2006

Skills

  • Compassionate
  • Dependable and Responsible
  • Hardworking
  • Honest and Trustworthy

Affiliations

I'm very much involved in Church and attending Bible study. I enjoy doing crafts, making shirts, spending time with my son, going on walks, fishing, reading, cooking/grilling out, anything outdoors.

References

References available upon request.

Timeline

Server

Cheesecake Factory Restaurant
05.2019 - Current

Senior Phlebotomist

Octapharma Plasma Center
04.2011 - 02.2012

Medical Support Specialist

CareCore National
06.2008 - 07.2011

CNA

Sunny Vista Living Center
06.2006 - 05.2008

Associates Degree in Medical Specialties - Medical Assistant

College America

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Heather Quam