HEATHER RIGNEY
South Elgin,IL
Summary
Dynamic Treatment Coordinator at Vence Dentistry with a proven track record in enhancing patient care through effective treatment plan presentations and exceptional customer service. Skilled in contract negotiation and cross-functional collaboration, successfully improved patient flow and retention, empowering patients with tailored financial solutions and education.
Overview
18
18
years of professional experience
Work History
Treatment Coordinator
Vence Dentistry
Oakbrook Terrace, Illinois
09.2025 - Current
- Coordinated comprehensive patient treatment plans with dental professionals and specialists, enhancing overall care quality.
- Communicated treatment options effectively, addressing patient concerns promptly.
- Conducted financial consultations with patients, creating tailored payment plans to facilitate treatment affordability.
- Assisted patients with insurance claims and financial arrangements for procedures.
- Scheduled appointments to improve patient flow in a high-traffic dental office, ensuring timely access to services.
- Managed patient scheduling, appointment reminders, and follow-up communications.
- Collaborated with team members to enhance office efficiency and workflow processes.
- Provided education and resources to empower patients in understanding treatment options.
Dental Hygienist
Fox River Periodontics
Geneva, USA
10.2007 - Current
- Identified and proposed training opportunities for dentists and staff through continuing education courses and seminars to enhance clinical skills.
- Assisted in training new staff on dental equipment usage and safety protocols, enhancing team competence.
- Executed inventory management and replenishment strategies to optimize resource allocation and reduce overhead costs.
- Negotiated pricing for procurement of office instruments, implants, and biomedical materials.
- Developed and implemented marketing plans that fostered stronger relationships with patients and referring dentists, improving patient retention.
Education
B.S. - Healthcare Management
Northern Illinois University
12-2027
Associate of Applied Science - Dental Hygiene
College of DuPage
Glen Ellyn, ILCPR Certification -
American Red Cross
Skills
- Interpersonal communication
- Public speaking
- Business writing
- Persuasion techniques
- Contract negotiation
- Marketing strategies
- Microsoft Word proficiency
- Microsoft Excel proficiency
- Microsoft PowerPoint proficiency
- Zoom proficiency
- Cost reduction strategies
- Productivity enhancement
- Cross-functional collaboration
- Continuing education facilitation
Timeline
Treatment Coordinator
Vence Dentistry
09.2025 - Current
Dental Hygienist
Fox River Periodontics
10.2007 - Current
B.S. - Healthcare Management
Northern Illinois University
Associate of Applied Science - Dental Hygiene
College of DuPage
CPR Certification -
American Red Cross